Subject Matter Expert-IOA

Cognizant; Chennai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a subject matter expert in IOA logistics with strong hands-on experience in basic logistics execution. The role focuses on optimizing order fulfillment, shipment creation, and transportation tasks within a hybrid work setting across a global environment.

You will support rotational shifts, drive continuous improvement, and collaborate with cross-functional teams to enhance delivery reliability, cost efficiency, and data quality in IOA

Qualifications

• Apply practical experience in basic logistics execution to manage order fulfillment and transportation tasks.
• Use road and intermodal routing knowledge to interpret routing rules and carrier practices.
• Three to five years of supply chain or logistics operations experience.
• Operate effectively in a hybrid work model with clear communication and collaboration.
• Adapt to rotational shift patterns to maintain execution quality.
• Apply analytical skills to interpret logistics data and detect anomalies.
• Proficiency in enterprise logistics or supply chain applications focused on order execution and status tracking.

Responsibilities

• Drive logistics execution activities to ensure accurate order handling and fulfillment.
• Coordinate daily operational tasks across hybrid settings to keep shipments flowing smoothly.
• Monitor performance data to identify exceptions in processing and delivery status.
• Execute defined workflows following global standards and compliant records.
• Collaborate with cross functional teams to align logistics with supply chain objectives.
• Analyze recurring issues and propose practical improvements to increase throughput.
• Support rotational shift operations with reliable guidance and continuity.
• Document logistics procedures to enable knowledge sharing.
• Contribute to setup and maintenance of logistics master data and configurations.
• Perform root cause analysis for delays and recommend corrective actions.
• Engage in continuous improvement linking logistics outcomes to company goals.
• Support analytics tools adoption by validating data and providing feedback.
• Document operational learnings from hybrid shifts to improve future staffing.

Skills

Logistics execution

Road routing

Intermodal routing

Logistics ops experience

Hybrid work

Rotational shifts

Analytics & problem solving

Logistics applications

Job description

Job Summary

This hybrid role focuses on serving as a subject matter expert in IOA with strong hands on experience in basic logistics execution and a solid understanding of supply chain processes. The expert will support rotational shift operations optimize logistics workflows and help improve delivery reliability and cost efficiency in a global environment. The role drives tangible impact on business performance and customer satisfaction through continuous improvement in logistics execution.

Responsibilities

• Drive logistics execution activities within IOA processes to ensure accurate order handling routing and fulfillment while maintaining high service levels for internal and external stakeholders.
• Coordinate daily operational tasks related to basic logistics execution across hybrid work settings to keep shipments flowing smoothly and reduce operational bottlenecks.
• Monitor logistics performance data to identify exceptions in order processing shipment creation and delivery status and resolve issues quickly to protect customer commitments.
• Execute defined logistics workflows in alignment with global standards and compliance requirements ensuring that documentation and system records are complete and accurate.
• Collaborate with cross functional teams in planning warehousing finance and customer service to align logistics execution activities with overall supply chain objectives.
• Analyze recurring logistics issues and process gaps and propose practical improvements that increase throughput reduce rework and enhance data quality in IOA systems.
• Support rotational shift operations by providing reliable subject matter guidance during different time windows ensuring continuity of logistics execution and consistent process adherence.
• Facilitate knowledge sharing on IOA logistics execution procedures through structured documentation walkthroughs and guidance that help colleagues work with confidence and efficiency.
• Contribute to the setup and maintenance of logistics master data and configuration elements that influence routing transportation planning and execution accuracy.
• Perform root cause analysis for delivery delays incorrect routing and order handling discrepancies and recommend corrective actions that strengthen end to end logistics performance.
• Engage in continuous improvement initiatives that connect logistics execution outcomes to broader company goals such as sustainability cost optimization and enhanced customer trust.
• Support digital and analytics tools adoption in logistics execution by validating data testing improvements and giving structured feedback that leads to more robust IOA capabilities.
• Document operational learnings from hybrid and rotational shift work patterns to help refine future staffing training and process design for stable and resilient logistics operations.

Qualifications

• Apply practical experience in basic logistics execution to manage order fulfillment shipment creation and transportation related tasks with high accuracy and reliability.
• Use domain exposure in road and intermodal transportation to interpret routing rules transit constraints and carrier practices translating them into effective execution steps when required.
• Leverage three to five years of supply chain or logistics operations experience to understand upstream and downstream impacts of execution decisions on inventory finance and customer experience.
• Operate effectively in a hybrid work model by staying organized maintaining clear communication and using collaboration tools to keep logistics activities synchronized.
• Adapt comfortably to rotational shift patterns managing workload and priorities to deliver consistent execution quality across different operational windows.
• Apply strong analytical and problem solving skills to interpret logistics data detect anomalies and define practical resolutions that can be implemented within IOA processes.
• Demonstrate proficiency in enterprise logistics or supply chain applications focused on order execution shipment management and status tracking with readiness to learn new tools as needed.

Certifications Required

Preferred certifications include APICS Certified Supply Chain Professional or APICS Certified in Logistics Transportation and Distribution.