Subject Matter Expert

Orange Business; Navi Mumbai; Hybride; INR 2 500 000 - 4 000 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Career growth

Training programs

Employee referral program

Résumé du poste

Orange Business is seeking an experienced UCC, Network & Security professional to deliver end-to-end support for enterprise infrastructure in a global managed-services environment.

The role covers Unified Communications & Collaboration, Voice/Video/AV, Network, SD-WAN, Internet, Firewall, VPN, SASE/SSE and Network Security.The candidate will be responsible for monitoring, incident and problem management, troubleshooting, change implementation, service improvement, customer coordination and

Qualifications

• Experience with Unified Communications & Collaboration platforms (Cisco/Webex, Teams, Zoom, Avaya, Poly).
• Strong knowledge of networking (LAN/WAN, BGP, OSPF, VLAN, QoS, MPLS, SD-WAN).
• Hands-on security experience with firewall/VPN platforms and related technologies.
• Automation skills in Python/PowerShell or REST APIs.

Responsabilités

• Provide 24x7 operational support for UCC, Network and Security infrastructure.
• Monitor, troubleshoot and resolve incidents, perform root-cause analysis.
• Coordinate with internal teams, OEMs and vendors for service delivery.
• Drive continuous improvement and automation initiatives.

Connaissances

UCC / Collaboration

Network

Security

Automation

Outils

Cisco

Juniper

Aruba

Palo Alto

Fortinet

Check Point

Description du poste

Date de publication : Sep 29, 2026, 12:00AM

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Role Overview

We are looking for an experienced UCC, Network & Security professional to provide end-to-end support for enterprise infrastructure in a global managed-services environment. The role will cover Unified Communications & Collaboration, Voice/Video/AV, Network, SD-WAN, Internet, Firewall, VPN, SASE/SSE and Network Security.The candidate will be responsible for monitoring, incident and problem management, troubleshooting, change implementation, service improvement, customer coordination and proactive automation across a multi-vendor environment.Key ResponsibilitiesProvide 24x7 operational support for enterprise UCC, Network and Security infrastructure.Monitor infrastructure and proactively identify service-impacting issues.Troubleshoot complex incidents across UCC, Voice, Video, Network and Security domains.Provide L1/L2/L3 technical support based on role requirements and ensure timely SLA-based resolution.Own incidents from identification through resolution, including major/P1/P2 incidents.Perform technical troubleshooting, root-cause analysis and permanent corrective actions.Coordinate with internal technology teams, customers, OEMs, ISPs and third-party vendors.

UCC / Voice / Video / AVSupport

Support enterprise Unified Communications and Collaboration platforms. Experience with Cisco Collaboration/Webex, Microsoft Teams, Zoom, Avaya, Poly, Crestron or equivalent platforms. Troubleshoot SIP, VoIP, call routing, dial plans, registration, SBC and media-related issues. Support Video Conferencing and meeting-room infrastructure. Troubleshoot VC endpoints, cameras, microphones, displays, touch panels and room-control systems. Support device registration, pairing, calendar synchronization and connectivity issues. Perform proactive UCC/VC health checks and monitoring. Support VVIP meetings, live-assist and business-critical collaboration services. Support UCC/VC migrations, upgrades, refreshes and onboarding.

NetworkSupport

Support enterprise LAN, WAN, Internet and data-center connectivity. Troubleshoot routing, switching, VLAN, STP, TCP/IP, DNS, DHCP and QoS. Experience with Cisco, Juniper, Aruba or equivalent technologies. Troubleshoot BGP, OSPF, static routing and network connectivity. Support MPLS, Internet and SD-WAN environments. Troubleshoot latency, packet loss, jitter and bandwidth-related issues. Coordinate with telecom/ISP providers for circuit and connectivity issues. Support network deployments, migrations and technology refresh activities.

Network SecuritySupport

Support enterprise firewall, VPN and network-security infrastructure. Hands-on experience with Palo Alto, Fortinet, Check Point, Cisco ASA/FTD or equivalent. Troubleshoot firewall policies, NAT, routing, VPN and application connectivity. Support IPsec/SSL VPN and remote-access solutions. Exposure to Zscaler, SASE/SSE, Zero Trust, NAC and Cisco ISE. Perform security-event and firewall-log analysis. Support security changes, hardening and vulnerability remediation. Work closely with SOC teams for security incidents and investigations.

Monitoring & Service Operations

Monitor infrastructure using tools such as SolarWinds, ServiceNow, NetPath, PRTG, Splunk, LogicMonitor or OEM monitoring platforms. Analyze alerts and correlate events across UCC, Network and Security. Identify recurring issues and service-impacting trends. Perform proactive health checks and capacity/performance monitoring. Maintain operational dashboards and service reports. Ensure accurate documentation of incidents, changes and operational activities.

Incident / Problem / Change Management

Handle P1/P2/P3 incidents within defined SLA. Participate in Major Incident Management and customer bridge calls. Perform RCA and problem management for recurring incidents. Prepare and implement approved changes. Define implementation, validation and rollback procedures. Perform pre- and post-change health checks. Follow ITIL, CAB and customer-specific processes. Maintain SOPs, MOPs, EOPs, runbooks and knowledge articles.

Automation & Continuous Improvement

Identify opportunities to eliminate repetitive manual activities. Develop automation using Python, PowerShell, APIs or equivalent technologies. Automate device health checks, monitoring, reporting and validation. Develop dashboards for service health, availability and performance. Support AIOps/GenAI-based operational improvements where applicable. Drive initiatives to improve MTTR, service availability, operational efficiency and customer experience.

Customer & Vendor Management

Act as a technical interface with customer teams. Provide regular updates during incidents and service-impacting events. Participate in service reviews and technical discussions. Coordinate with OEMs and third-party vendors for complex issues. Manage vendor cases and ensure timely technical resolution. Support customer escalations and critical business events.

Required Technical Skills

• UCC / Collaboration: Cisco Collaboration, Webex, Teams, Zoom, Avaya, Poly, Crestron, SIP, VoIP, SBC, Video Conferencing and AV technologies.
• Network: LAN/WAN, TCP/IP, Routing & Switching, BGP, OSPF, VLAN, STP, DHCP, DNS, QoS, MPLS, SD-WAN and Internet connectivity.
• Security: Palo Alto, Fortinet, Check Point, Cisco ASA/FTD, VPN, NAT, IPS/IDS, Zscaler, SASE/SSE, NAC and Cisco ISE.
• Automation: Python, PowerShell, REST APIs, JSON and basic Linux scripting.

Preferred Certifications

Preferred CertificationsCCNA / CCNPPalo Alto / Fortinet / Check Point certificationsCisco Collaboration certificationsMicrosoft Teams / Zoom certificationsZscaler / SASE certificationsITIL Foundation / ITIL 4Relevant cloud and security certifications

Key Competencies

End-to-end technical ownershipStrong troubleshooting and analytical skillsCustomer orientationIncident and crisis managementCross-technology collaborationVendor managementProcess and governance adherenceAutomation and continuous improvement mindsetStrong communication and documentation skills

Key Performance Areas

SLA / KPI complianceService availabilityIncident resolution and MTTRChange success rateProblem reductionCustomer satisfactionProactive monitoringAutomation and operational improvementKnowledge managementService stability and continuous improvement

You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.

Global Opportunities

Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.

Flexible Work Environment

Flexible working hours and possibility to combine work from office and home (hybrid ways of working).

Professional Development

training programs and upskilling/re-skilling opportunities.

Career Growth

Internal growth and mobility opportunities within Orange.

Caring and Daring Culture

Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.

Reward Programs

Employee Referral Program,Change Maker Awards.

Chez Orange, seules vos compétences comptent.

Quel que soit votre âge, genre, origine, parcours, religion, orientation sexuelle, handicap, neuroatypie, ou apparence, nous encourageons activement la diversité au sein de nos équipes, car elle constitue une force pour le collectif et un vecteur d’innovation.Orange est une entreprise handi-accueillante : n’hésitez pas à nous faire part de vos besoins spécifiques.