Sub Zonal Manager

Shadowfax Technologies; Assam; On-site; INR 900,000 - 1,350,000; Full time

Job summary

Shadowfax Technologies is hiring a Sub Zonal Manager to monitor the performance of the hubs designated under them. You will oversee hub operations, coordinate with franchise partners, and drive on-time pickup and delivery, ensuring systems and dashboards reflect real-time performance.

Responsibility includes manpower planning, training, audits, and data analysis to improve hub efficiency and maintain strong client/vendor relationships across the network.

Qualifications

• Leadership of hub operations and team oversight.
• Ability to interpret data and drive operational improvements.
• Strong communication with franchise partners and internal stakeholders.

Responsibilities

• Decision Making for hub operations and capacity planning.
• Manage peak volumes to ensure on-time pickup and delivery.
• Coordinate hub capacity, allocate volume to hubs, and setup new hubs as needed.
• Lead manpower planning and training across hubs; mentor TLs and hub incharges.
• Engage with clients and vendors to ensure smooth operations and issue resolution.
• Ensure hub infrastructure availability and inventory, and coordinate with procurement.

Skills

Operational Excellence

Problem Solving

Communication Skills

Workforce Management

Job description

Role: Sub Zonal Manager

Purpose of Role: To monitor the performance of the hubs designated under them

Roles & Responsibilities:

• Decision Making
• Managing peak volume and ensuring to achieve on time pickup & delivery of shipments
• Coordinate & analyze the hub capacity to allocate volume to hubs
• Deciding hub locations as per geography knowledge to setup new hubs
• Supporting hub incharges in Clearance of pendency
• People & Manpower Management
• Ensure 100% attendance of TLs & Rider Partners in hub
• Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs
• Connecting with the HIs regarding improvement of their performance
• Providing Career progression for the Team Leaders & Hub Incharges
• Maintaining relationship with the clients & vendors to ensure smooth operations
• Infrastructure Management
• Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening)
• Ensuring availability of infrastructure & inventory
• Data Interpretation
• Ensure that the dashboard is viewed & analyzed
• Decisions to be taken upon data interpretation & analysis
• Performance Management
• Ensuring smooth functioning of hubs
• Performance management of the hubs in BIC
• Providing feedback & guidance for improving hub performance
• Conducting training sessions, mentoring and updating new processes across the hubs
• Engaging the teams with regular hub visits & audits
• Franchise Management
• Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance
• Proactively assessing, clarifying and validating the needs of franchise
• Identification of new Franchise Partners to onboarding and training
• Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance
• Follow up with Franchise for on time COD closure
• Identification of Fraud activity and taking action
• Onboarding other Delivery Channel - Kirana/3PL Vendor
• Real Time solve of queries like Billing, call out , Night Incentive, any revocation in billing

Skills required- Link

• Operational Excellence
• Problem Solving
• Communication Skills
• Workforce Management