Team Lead

Flipkart; Amaragol; On-site; INR 500,000 - 700,000; Full time

Job summary

Flipkart in India seeks a Logistics Team Lead to oversee hub opening/closing, supervise sorters, and allocate shipments for bike and van deliveries, ensuring adherence to standards. You will train team members, manage routes, generate runsheets, perform ERP transactions, and share day-end reports, while tracking KPIs and resolving delivery issues with customers.

Role demands strong leadership, real-time operational planning, and ability to drive process improvements to meet delivery SLAs across

Qualifications

Responsibilities

• Ensure Hub opening & closing is done as per operational standards and requirements.
• Supervise the Sorters who receive the shipments.
• Planning as per available resources and allocating shipment for bike and van deliveries.
• Ensure all team members are trained and are aware of operational standards.
• Sorting shipment as per defined routes.
• Create the Runsheet/Pickup sheet and assign daily work to WMs.
• Prepare Reports; Check and revert on mails.
• Execute ERP Transaction.
• Prepare and share Day End reports.
• Collection of cash, accounting and reconciliation with ERP.
• Participate in delivering the shipment/pickup as per operational requirement to the customer when required.
• Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR.
• Adhering & supporting the organization into seamless adoption of new policies & processes.
• Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.
• Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan.
• Provide support to the Wish Masters enroute and take necessary actions.
• Ensure unexplained Zero stock variance at the hubs on a daily basis.
• Achievement of Key Performance Indicators of TL as per company’s goal

Job description

Contact : 9353053613

Roles and Responsibilities

• Ensure Hub opening & closing is done as per operational standards and requirements.
• Supervise the Sorters who receive the shipments.
• Planning as per available resources and allocating shipment for bike and van deliveries.
• Ensure all team members are trained and are aware of operational standards.
• Sorting shipment as per defined routes.
• Create the Runsheet/Pickup sheet and assign daily work to WMs.
• Prepare Reports; Check and revert on mails.
• Execute ERP Transaction.
• Prepare and share Day End reports.
• Collection of cash, accounting and reconciliation with ERP.
• Participate in delivering the shipment/pickup as per operational requirement to the customer

when required.

• Take ownership of the team assigned to him in terms of motivation, control attrition, handle

grievance, grooming, zero customer escalations, training, coaching as per OKR.

• Adhering & supporting the organization into seamless adoption of new policies & processes.
• Track undelivered shipment in ERP and call customers to identify reasons for non-delivery.
• Track wish masters performance on a real time basis to ensure all deliveries are completed as

per plan.

• Provide support to the Wish Masters enroute and take necessary actions.
• Ensure unexplained Zero stock variance at the hubs on a daily basis.
• Achievement of Key Performance Indicators of TL as per company’s goal