Style Associate - Seawood Nexus Mall - Mumbai

Kushals Fashion Jewellery; Navi Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Kushals Fashion Jewellery in Navi Mumbai is seeking a Style Associate to represent the brand, deliver exceptional customer experiences, assist in driving sales, and ensure smooth store operations through customer focus and teamwork.

You will understand customer needs, demonstrate product knowledge, stay updated on collections, support stock replenishment and visual merchandising, and keep the store inviting while adhering to standards and SOPs.

Qualifications

• Graduate / HSC / SSC qualification with 2 years of retail experience.
• Must be above 18 and below 28 years of age.
• Good communication and interpersonal skills.
• Ability to learn quickly.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Understand customer needs and recommend suitable jewelry pieces.
• Demonstrate knowledge of product categories and features.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable and adheres to cleanliness standards.
• Support in processing deliveries, online orders, and packaging as needed.
• Collaborate with team to maintain smooth store operations.
• Display sensitivity and good judgment in customer interactions.

Job description

Job Description:

Job Title : Style Associate

Department : Retail Stores

Reports To : Store Manager

Role Summary : The Style Associate represents the face of the brand, delivering exceptional customer experiences, assisting in driving sales, and ensuring smooth store operations through customer focus, sales expertise, flexibility, and teamwork.

Customer Focus

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and issues when required.

Sales Mastery

• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business needs.
• Exhibit punctuality and readiness to take on additional responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and store standard operating procedures (SOPs).

Collaboration

• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer concerns.
• Use sound judgment in handling challenging situations while maintaining brand standards.

Candidate Requirement

• Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including weekends and evenings).