Strategic Account Manager - GCC

HP; Mumbai Suburban; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

HP is seeking a Strategic Account Manager to drive growth within enterprise accounts across the GCC region. The role involves developing strategic account plans, building strong client relationships, and collaborating with stakeholders to execute complex deals.

You will analyze performance data, manage renewals and pricing discussions, mentor junior managers, and identify new opportunities to expand HP's footprint while delivering value to customers.

Qualifications

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any related discipline or commensurate work experience.
• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field.

Responsibilities

• Formulates and implements strategic account plans to expand the organization's footprint within accounts.
• Builds strong professional relationships with clients to maintain high customer loyalty and understand their needs.
• Collaborates with internal and external stakeholders to execute account business plans and support complex deals.
• Engages with partners to improve win rates and delivery; meets and/or exceeds revenue and margin quotas.
• Leverages industry knowledge to identify and pursue new opportunities in existing engagements for revenue growth.
• Takes ownership of complex customer issues and ensures timely resolution with high client satisfaction.
• Analyzes account performance data and provides data-driven insights to clients for improvement.
• Leads contract renewal negotiations and pricing discussions to secure favorable terms.

Skills

Strategic account planning

Relationship management

Sales negotiations

Cross-functional collaboration

Market knowledge GCC

Data-driven insights

Mentorship

Education

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline

Job description

Strategic Account Manager - GCC Description

Job Summary

• This role is responsible for creating and executing strategic account plans to expand the organization's presence within enterprise accounts. The role builds strong client relationships, collaborates with stakeholders to execute complex deals, and surpasses revenue targets by leveraging industry knowledge for new opportunities. The role analyzes performance data, resolves customer issues, and delivers insights for solution improvement.

Responsibilities

• Formulates and implements strategic account business plans aimed at expanding the organization's footprint within the accounts, fostering favorable results through adept management and regular reviews.
• Builds strong professional relationships with clients maintaining a high level of customer loyalty and developing a deep understanding of their unique needs.
• Collaborates with internal and external stakeholders to execute account business plans and support complex deals.
• Engages with partners to improve win rates and delivery; meets and/or exceeds revenue and margin quotas.
• Leverages industry knowledge to identify and pursue new opportunities in existing engagements resulting in profitable revenue growth for the organization.
• Takes ownership of complex customer issues, collaborates with internal teams, and ensures timely resolution, maintaining a high level of client satisfaction.
• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement.
• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties.
• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Account Management
• Business Development
• Business Planning
• Business To Business
• Cross-Selling
• Customer Relationship Management
• Finance
• Market Share
• Marketing
• Merchandising
• Product Knowledge
• Sales Management
• Sales Process
• Sales Prospecting
• Sales Strategy
• Sales Territory Management
• Salesforce
• Selling Techniques
• Upselling
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

This job description describes the general nature and level of work performed in this role.

It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - Sales Schedule

Full time

Shift - First Shift (India)

Travel - Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.

This information is provided voluntarily.

The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal