Store Operations Manager Assistant Manager

Ontrack HR Services Private Limited; Erode; On-site; INR 630,000 - 770,000; Full time

Benefits offered by this job

Industrial standars

Job summary

Ontrack HR Services Private Limited in Tamil Nadu, Erode, seeks a store manager to drive sales and oversee daily operations, merchandising and safety. You will manage P&L, forecast performance, plan promotions with the marketing team, and lead staff to deliver excellent customer service.

Location is Erode with 5+ years' experience and a graduate with strong communication. Graduate with strong communication, 5+ years experience preferred; salary up to 7 LPA; growth opportunities and training

Qualifications

• Excellent customer service skills.
• Good interpersonal skills.
• Personality and grooming skills.
• Excellent communication skills.
• Team handling skills.
• Experience: minimum 5 years.
• Location: Erode.
• Gender: Male or Female.

Responsibilities

• Manage P&L and drive store sales via efficient operations.
• Implement store retail marketing and sales plans.
• Deliver customer service and staff retention.
• Plan, forecast, and report on sales, costs and performance.
• Establish and manage client relationships.
• Develop business with existing clients and new prospects.
• Control costs and overheads for profitable performance.
• Monitor competitor activity, pricing and tactics.
• Oversee cash handling and payment systems.
• Recruit, train, and develop staff; ensure HR procedures.
• Plan promotions with Central Marketing; merchandising displays.
• Ensure store safety and security, including closing stock and cash safety.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Team Leadership

Grooming Skills

Education

Graduate with Good Communication Skill

Job description

Responsible for managing the P&L & driving sales for the store through efficient store operations, implementing the Store’s retail marketing and sales plans, customer service delivery, motivation and retention of store personnel & adherence to company norms. Principal Accountabilities Plan, forecast, and report on sales, costs and business performance, according to company requirements. Arrive at strategic and tactical solutions to the clients stated issues. Responsible for establishing and managing client relationship. Business development with existing clients and new prospects. Manage costs and overheads, and all factors affecting the profitable performance of the shop. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company. Manage cash and payment systems in accordance with company procedures and policies. Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc). Plan and implement advertising and promotional strategy and activities in coordination with Central marketing Office. Plan store merchandise and displays taking into account special and seasonal promotions as well as store safety and security measures; inspects merchandise to ensure it is correctly displayed. Maintains all safety and security policies of the Company, including locking and securing of Book stock at closing time, cash volume in the cash registers and cash deposits in store safe.

Requirements

• Excellent Customer Service skills
• Good Interpersonal skills
• Personality & Grooming skills
• Excellent Communication Skills
• Team Handling Skills
• Qualification Graduate with Good Communication Skill
• Experience Minimum 5 Years
• Location Erode
• Gender Male / Female
• Salary Upto 7 LPA

Benefits

• Industrial standars