Store Manager - Nike (Dahisar, Mumbai)

Nike Inc; Mumbai City; On-site; INR 1,000,000 - 1,600,000; Full time

Job summary

Nike Inc in Dahisar, Mumbai, is hiring a Nike Store Head Coach (Store Manager) to create a premium consumer and employee experience and implement programs to drive results. You will manage people, store operations, and environment to achieve sales, service, organization, customer satisfaction and profitability; coach and lead a diverse team; oversee budget and LP.

This role requires a Bachelor's degree or substantial retail experience, strong English, and willingness to work weekends and

Qualifications

• Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree.
• Minimum 4 years of management experience.
• Experience with retail operations, budgeting, planning, customer service, and people leadership.
• Proficient with Microsoft Office and retail systems.
• Ability to communicate in English.
• Ability to build and manage high-performing teams.
• Willing to work weekends, evenings, and holidays.

Responsibilities

• Manage people, store operations, and environment to meet sales, service, organization, customer satisfaction and profitability goals.
• Coach and lead the store team, providing a common purpose and inspiring them with the brand.
• Develop strategies to maximize store impact within the district.
• Manage budget including labour costs and expenses.
• Address loss prevention concerns and implement succession plans.
• Communicate rewards and recognition for store team.

Skills

English communication

People leadership

Team development

Conflict resolution

Customer service excellence

Budgeting

Retail operations

Education

Bachelor's degree

Retail experience 7 years in lieu of degree

4+ years management experience

Tools

Microsoft Office

Retail POS systems

Job description

WHO ARE WE LOOKING FOR?

We are looking for a Nike Store Head Coach (Store Manager) for our new company-owned store in Dahisar. Your mission will be to create an environment within a store that will provide a premium consumer experience, a premium employee experience, and implement programs/processes to drive business results.

WHAT WILL YOU WORK ON?

As the Nike Store Head Coach, you will manage people, store operations and store environment to achieve sales, service, organization, customer satisfaction and profitability goals and maintain operational standards. You will coach, manage, and focus your team, providing them with a common purpose and inspiring them with the power of the brand. You will build a team with diverse talents and experiences and allowing them to play to their strengths. You will be responsible for communication and delivery of rewards and recognition for store team. As the Nike Store Head Coach, you will manage financial budget including labour costs and overall expenses. You will develop strategies to maximize role of store within District (look beyond single store to district impact.) You will also create plans to address loss prevention concerns with LP, and also create succession plans, and effectively manage performance and corrective action processes in order to drive Human Resources planning.

WHAT YOU BRING

• A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree
• A minimum of 4 years management experience
• Experience with retail operations, budgeting, planning, customer service, sales and people leadership and management
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer
• Proficient in Microsoft Office products and retail business systems
• Ability to communicate in English
• Ability to build, lead and manage high-performing teams
• Ability to utilize tools to support conflict resolution and employee coaching and counselling
• Ability to work weekends, evenings and holidays as needed

*Please note that no relocation package will be provided.

Of course, our commitments don't stop with our customers. If you're up to the challenge of Nike Retail we'll make it worth your while. You'll be working in a great team environment, with access to the latest and greatest Nike products and apparel. Not to mention, a compensation and benefits package that's among the best around. Join us and see what it means to become part of the Nike Retail experience.