Store Manager (Mattress store)

Nilkamal; Bengaluru; On-site; INR 400,000 - 700,000; Full time

Job summary

Nilkamal in Bengaluru invites an experienced Retail Store Manager to drive mattress category sales, achieve store targets and lead the sales team.

You will monitor store operations, customer service, visual merchandising, inventory, and daily performance while coordinating with the Store Manager and support functions to ensure smooth operations.

Qualifications

• Management of a sales team and achievement of store targets.
• Customer service excellence and handling queries/complaints.
• Visual Merchandising and effective product displays.
• Inventory management and shrinkage control.
• Monitor sales performance and store operations.
• Improve conversion rate, average ticket size and follow-ups.
• Adherence to HR and store SOPs.
• Track competitor activities and identify sales opportunities.
• Coordinate with Store Manager and support functions for smooth ops.

Job description

Key Responsibilities:

• Drive Mattress category sales and achieve store targets.
• Lead, motivate and manage the sales team.
• Monitor store operations, customer service and sales performance.
• Ensure effective Visual Merchandising and product displays.
• Manage inventory, stock availability and shrinkage control.
• Handle customer queries, complaints and institutional enquiries.
• Monitor conversion ratio, average ticket size and follow-ups.
• Ensure proper implementation of HR and store SOPs.
• Track competitor activities and identify opportunities to improve sales.
• Coordinate with the Store Manager and support functions to ensure smooth store operations.