Store Manager – Heritage & Luxury Bridal Couture

Dhiya Couture; Jaipur; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Dhiya Couture, Jaipur’s luxury couture house, seeks a Store Manager to translate our quiet-power philosophy into a personalized client journey. You will lead daily boutique operations, oversee high-value bridal consultations, and mentor a boutique team to deliver seamless hospitality for UHNW clients and royalty.

The role combines luxury retail leadership with premium hospitality, requiring experience from top-tier couture houses and five-star hotel settings.

Qualifications

• Experience in luxury retail management or high-end hospitality.
• Fluent in English and Hindi; knowledge of Rajasthani is a plus.
• Strong clienteling, relationship-building, and staff leadership.

Responsibilities

• Lead daily boutique operations, including visual merchandising, inventory, and security.
• Oversee high-value bridal consultations and UHNW clienteling with 5-star hospitality.
• Manage and mentor sales advisors, hospitality staff, and support teams to meet targets.
• Coordinate alterations, fittings, and production timelines with tailors and studios.
• Plan boutique events and trunk shows in collaboration with marketing.

Job description

About Dhiya Couture

Dhiya Couture is a luxury couture house rooted in Rajputi heritage, refined craftsmanship, and timeless femininity. We create heirloom garments that embody royalty, depth, and quiet power. Our purpose is to preserve and revive the legacy of Rajputi attire by reimagining traditional garments as couture. Every creation honours centuries of craftsmanship, artistry, and cultural heritage, ensuring these traditions continue to be celebrated and passed on for generations.

The Role

We are seeking a highly sophisticated, charismatic, and operationally sharp Store Manager to lead our flagship couture space in Jaipur. This role bridges high-end luxury retail operations with white-glove hospitality.

The ideal candidate will be responsible for translating our brand's philosophy of "quiet power" into an unmatched, personalized client journey. You will oversee daily boutique operations, manage high-value bridal consultations, lead a boutique team, and deliver seamless hospitality experiences tailored to ultra-high-net-worth individuals (UHNWIs) and royalty.

The ideal candidate brings a blend of experience from top-tier luxury couture houses (e.g., Sabyasachi, Tarun Tahiliani, Anita Dongre) and premium 5-star hospitality settings.

Key Responsibilities1. High-Touch Clienteling & Hospitality Excellence

• White-Glove Service: Curate an end-to-end luxury hospitality experience for couture and bridal clients, treating every appointment with 5-star, personalized care.
• VIP & Bridal Consultations: Host high-profile clients, brides, and royal families, offering expert guidance on heritage drapes, bespoke customisations, and styling.
• Relationship Management: Build long-term, high-trust relationships with UHNWIs, maintaining a strong client registry and executing personalized outreach.
• Retail Operations & Boutique Management
• Daily Operations: Oversee boutique presentation, visual merchandising (VM), security protocols, inventory management, and smooth boutique workflows.
• Fit & Alteration Coordination: Act as the operational bridge between client fitting sessions, master tailors, and production teams to guarantee flawless final deliveries.
• Inventory & Stock Management: Oversee sample tracking, high-value garment care, stock audits, and seamless coordination with the central production unit.
• Team Leadership & Culture
• Team Management: Lead, mentor, and motivate sales advisors, hospitality staff, and store support teams to achieve sales targets while upholding boutique standards.
• Service Training: Train staff regularly on luxury sales etiquette, brand storytelling, Rajputi heritage references, and hospitality standards.
• Sales Performance & Business Growth
• Target Achievement: Drive store revenue targets, manage boutique KPIs, and maximize conversion rates for bridal and bespoke orders.
• Boutique Events: Partner with the marketing and creative teams to host private trunk shows, VIP previews, and curated in-store events.

Qualifications & Experience

• Experience: Minimum of 4–6+ years in luxury retail management or high-end hospitality. Direct experience with premier Indian couture brands (Sabyasachi, Tarun Tahiliani, Anita Dongre, or similar) combined with 5-star hotel/concierge experience is highly preferred.
• Education: Bachelor’s or Master’s degree in Luxury Brand Management, Hospitality Management, Fashion Management, or a related field.
• Domain Knowledge: Deep understanding of Indian bridal couture, luxury textiles, embroideries (Zardozi, Gota Patti, Aari), and bespoke garment fitting processes.
• Soft Skills & Presence: Exceptional poise, verbal communication, and interpersonal skills. Fluent in English and Hindi (knowledge of Rajasthani is a plus).
• Operational Skills: Proficient in retail POS systems, clienteling tools, luxury inventory software, and MS Office/Excel.
• Attributes: Proactive problem solver, empathetic listener, detail-oriented, and thriving in high-stakes, ultra-luxury retail environments.