Store Manager | Bijnor | Lenskart

Lenskart; Bijnor; On-site; INR 350,000 - 520,000; Full time

Job summary

Lenskart in Uttar Pradesh, Bijnor, is seeking a Store Operations role focused on maintaining smooth daily operations, driving revenue, and delivering exceptional customer experiences. The role requires supervising staff, managing inventory, and upholding visual merchandising standards to boost profitability.

Ideal candidates will have strong product knowledge, customer handling skills, and the ability to train teams and monitor performance metrics to ensure store targets are met.

Responsibilities

• Store Operations: Manage daily store operations, ensuring smooth functioning and compliance with company policies and procedures.
• Sales & Revenue: Drive store sales, achieve monthly revenue targets, and identify opportunities to increase sales and profitability.
• Team Management: Lead, motivate, and supervise store staff to achieve individual and team performance targets.
• Customer Experience: Ensure excellent customer service by understanding customer needs and resolving complaints effectively.
• Product Knowledge: Maintain strong knowledge of eyewear, sunglasses, lenses, frames, and other optical products.
• Inventory Management: Monitor stock levels, manage inventory, coordinate replenishment, and minimize stock discrepancies.
• Visual Merchandising: Ensure proper product display, store cleanliness, and adherence to Lenskart's visual merchandising standards.
• Performance Monitoring: Track sales performance, conversion rates, average transaction value, and other KPIs.
• Staff Training: Train team members on product knowledge, sales techniques, customer handling, and store processes.
• Reporting & Compliance: Maintain accurate sales reports, cash records, billing processes, and operational documentation.
• Business Development: Build strong customer relationships, encourage repeat purchases, and support customer retention initiatives.

Job description

Roles & Responsibilities:

• Store Operations: Manage daily store operations, ensuring smooth functioning and compliance with company policies and procedures.
• Sales & Revenue: Drive store sales, achieve monthly revenue targets, and identify opportunities to increase sales and profitability.
• Team Management: Lead, motivate, and supervise store staff to achieve individual and team performance targets.
• Customer Experience: Ensure excellent customer service by understanding customer needs and resolving complaints effectively.
• Product Knowledge: Maintain strong knowledge of eyewear, sunglasses, lenses, frames, and other optical products.
• Inventory Management: Monitor stock levels, manage inventory, coordinate replenishment, and minimize stock discrepancies.
• Visual Merchandising: Ensure proper product display, store cleanliness, and adherence to Lenskart's visual merchandising standards.
• Performance Monitoring: Track sales performance, conversion rates, average transaction value, and other key performance indicators (KPIs).
• Staff Training: Train team members on product knowledge, sales techniques, customer handling, and store processes.
• Reporting & Compliance: Maintain accurate sales reports, cash records, billing processes, and operational documentation.
• Business Development: Build strong customer relationships, encourage repeat purchases, and support customer retention initiatives.