Store Manager Jakhura Jewellers, Nashik
Role & responsibilities
Daily opening and closing
- Open and close the showroom as per procedure: security check, CCTV and alarm check, safe opening with dual custody, and team briefing.
- Check that the displayed gold and silver rates match the owner’s rates.
- At closing, check the tray count and stock tally, count the cash and send the daily sales and cash report.
Sales and floor management
- Make sure every customer is attended to quickly.
- Track daily, weekly and monthly sales, conversion and bill value against the target, and fix gaps with the team.
- Personally handle high-value, bridal and long-standing family customers.
- Plan festival and wedding-season readiness: staff roster, displays, stock and approved offers.
Stock and cash control
- Keep the stock register, item codes, tag weights and tray records accurate.
- Approve stock transfers, repairs and exceptions (discounts, returns, cancellations).
- Countersign the cashier’s daily cash report, and report any variance to the owner the same day.
Team management
- Prepare rosters, monitor attendance and punctuality, and approve leave within policy.
- Coach the Sales Team Leader and staff on product knowledge and customer service.
- Supervise the cashier, stock in-charge, guard and housekeeping staff.
- Give appraisal input to the owner.
Customers and reporting
- Handle escalated complaints and track repair and custom-order delivery dates.
- Follow security, BIS hallmark and KYC rules.
- Send the daily, weekly and monthly reports to the owner.
Preferred candidate profile
- Age: 30 to 45 years
- Education: Graduate in any stream
- Experience: 5+ years in jewellery or high-value retail, with 2+ years as a manager
- Languages: Marathi and Hindi (must). Conversational English is needed for the Pakhal Road branch.
- Proven record of handling cash and stock honestly
- Leadership skills: solves most problems alone, follows up and coaches the team, decides fast under pressure
- Neat grooming and good communication with bridal and family customers
- Can read sales, stock and cash reports, and uses billing software and Excel
- Able to work 10:30 AM to 8:30 PM with Friday off
Perks and benefits
- Branch sales incentive on top of salary
- Weekly off on Friday
- Work directly with the owner
- Chance to grow with a business planning to double its turnover
- PF / ESIC
- Part of a family jewellery business with 30+ years of trust