Store Manager

Airtel; Ranchi; On-site; INR 600,000 - 900,000; Full time

Job summary

Airtel is looking for a Store Manager in Ranchi to oversee daily store operations, ensure smooth customer experiences, and achieve revenue and cost targets in line with company guidelines. You will lead retail staff, coordinate with marketing, finance and HR, and implement SOPs, inventory control, merchandising, and security measures to protect assets.

This role reports to Regional Head and requires strong leadership, communication, and a hands-on approach to drive performance and customer

Qualifications

• Experience in retail store management.
• Ability to manage budgets and inventory.
• Strong leadership and customer service focus.

Responsibilities

• Manage store operations in line with SOPs and store guidelines.
• Control inventory, stock checks, coordinate with supply chain.
• Oversee visual merchandising and in-store layouts.
• Track transactions and budgets to meet financial targets.
• Implement security measures and loss prevention.

Skills

Retail operations

Stock management

Visual merchandising

MS Office

Communication

Team leadership

Budgeting

Customer service

Tools

MS Excel

MS PowerPoint

MS Word

Outlook

Job description

Job Title - Store Manager

Designation - Store Manager

Function - D2C

Level/Grade- Assistant Manager

Position Description

The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets.

Organizational Relationship

Reporting To Regional Head (~ Zonal Own Retail Manager)

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributor

Key Responsibilities & Accountabilities

Store Operations:

Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards. Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability. Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.

Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.

Implement security measures and loss prevention strategies to safeguard inventory and assets. Accountable for clearing store for formal launches across dimensions and during refit & conversion.

Customer Experience:

Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.

Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.

Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.

People Management

Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness. Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices. Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.

Key Interactions

Internal / External Stakeholders

(Internal means External to the department and internal to the organization; External means External to the organization)

Internal Zonal / Area Sales Managers & Field Sales Executives

External Channel Partners

Skills and Competencies

Technical Competencies

Proficiency in retail operations and S&M techniques

Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook

Leadership and Behavioural Competencies

Process Orientation

Influencing Personality

Communication Skills (oral/written)

Interpersonal Skills

Teamwork and Collaboration

Result Orientation

Customer Obsession

Positive Drive and Energy