Store Manager

Airtel; Dhanbad; On-site; INR 400,000 - 700,000; Full time

Job summary

Airtel Store in Jharkhand is seeking a Store Manager to oversee daily store operations, ensure SOP compliance, and drive revenue while controlling costs. You will manage inventory, merchandising, and security to deliver a best-in-class customer experience.

You will lead a retail team, provide coaching, training, and performance feedback, coordinating with marketing, finance, and HR to align with company policies and to sustain seamless in-store and online operations.

Qualifications

• Experience in managing a retail store and following SOPs.
• Strong inventory, stock checks and cost management.
• Ability to oversee visual merchandising and store layout.
• Experience in leading teams and training.

Responsibilities

• Manage and ensure store operations align with predefined SOPs and brand guidelines.
• Control inventory levels, conduct stock checks, and coordinate with supply chain for product availability.
• Oversee visual merchandising to ensure displays are appealing and on-brand.
• Track transactions and budgets to meet financial targets.
• Implement security measures and loss prevention to safeguard inventory.
• Clear store for launches and during refits/conversions.
• Enhance customer experience through training and process improvements.
• Deliver product knowledge and issue resolution to foster loyalty.
• Monitor KPIs and provide regular reports to senior management.
• Lead retail staff with coaching and performance feedback.

Skills

Retail Operations

People Leadership

Customer Service

Job description

Job Details

Job Title - Store Manager

Designation - Store Manager

Function - D2C

Level/Grade- Assistant Manager

Position Description

The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets.

Organizational Relationship

Reporting To - Regional Head (~ Zonal Own Retail Manager)

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly

Indirectly

Key Responsibilities & Accountabilities

Store Operations:

• Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.
• Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
• Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.
• Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
• Implement security measures and loss prevention strategies to safeguard inventory and assets.
• Accountable for clearing store for formal launches across dimensions and during refit & conversion.

Customer Experience:

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
• Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.

People Management

• Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
• Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.

Key Interactions

Internal / External Stakeholders

(Internal means External to the department and internal to the organization; External means External to the organization)

Internal Zonal / Area Sales Managers & Field Sales Executives

External Channel Partners

Skills and Competencies

Technical Competencies

• Proficiency in retail operations and S&M techniques
• Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook

Leadership and Behavioural Competencies

• Process Orientation
• Influencing Personality
• Communication Skills (oral/written)
• Interpersonal Skills
• Teamwork and Collaboration
• Result Orientation
• Customer Obsession
• Positive Drive and Energy