Store Manager

Recex; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Recex is seeking an experienced Store Manager to lead the Jayanagar showroom in Bengaluru. You will drive store sales, oversee profitability, guide a multi-disciplinary team, and ensure a premium customer experience aligned with our brand standards.

The ideal candidate has strong retail leadership in premium menswear, knowledge of fabrics and tailoring, and a proven ability to build high-performing teams while managing operations, inventory, merchandising, and customer relationships.

Qualifications

• Graduation or MBA required.
• 7–10 years in retail operations, preferably premium or luxury fashion.
• Strong store P&L and team performance experience.
• Knowledge of fabrics, tailoring, menswear, and luxury customer expectations.
• Experience in inventory management, visual merchandising, and retail analytics.
• Excellent communication and negotiation skills.
• Proficiency in MS Office and retail reporting.

Responsibilities

• Drive achievement of monthly and annual sales targets.
• Manage complete store operations and profitability.
• Lead and develop store teams; monitor performance and grooming.
• Ensure premium customer service standards and handle escalations.
• Oversee inventory, stock ageing, and visual merchandising.
• Coordinate tailoring operations and delivery timelines.
• Ensure compliance with SOPs and brand standards.
• Provide regular performance updates to management.

Skills

Leadership

People management

Communication

Negotiation

Analytical ability

Education

Graduation

MBA

Tools

MS Office

Retail reporting systems

Job description

Role Overview

We are looking for an experienced, dynamic, and result-oriented Store Managerto lead the operations of our Jayanagar showroom. The role is responsible for driving store sales, managing profitability, leading the team, ensuring operational excellence, and delivering a premium customer experience aligned with our client

The ideal candidate should have strong retail leadership experience, knowledge of premium menswear, fabrics, tailoring, customer relationship management, and the ability to build a high-performing team.

Key Responsibilities

Store Operations & Business Performance

• Manage complete store operations and ensure smooth day-to-day functioning.
• Take ownership of store sales targets, profitability, and P&L performance.
• Analyse sales performance and implement action plans to achieve business goals.
• Ensure compliance with company SOPs, operational checklists, and brand standards.
• Maintain accurate store reports and provide regular performance updates to management.
• Identify operational gaps and implement process improvements.

Customer Experience & Relationship Management

• Ensure consistent delivery of premium customer service standards.
• Build strong relationships with customers and enhance customer loyalty.
• Handle customer feedback, escalations, and service recovery effectively.
• Ensure customers receive personalised styling, product recommendations, and seamless service.
• Support VIP, repeat, and institutional customer relationships.

Team Leadership & Development

• Lead, motivate, and develop store teams including Sales Consultants, CROs, Stylists, Cashiers, and Tailoring staff.
• Monitor employee productivity, performance, grooming, attendance, and discipline.
• Conduct regular team meetings, performance reviews, and coaching sessions.
• Identify training requirements and nominate employees for development programs.
• Support employee engagement initiatives and reduce store-level attrition.
• Manage employee grievances and maintain a positive work culture.
• Ensure proper induction and training of new team members.

Sales, Product & Merchandise Management

• Drive achievement of monthly and annual sales targets.
• Monitor customer buying patterns and provide feedback on merchandise requirements.
• Communicate product, fabric, style, and market trends to the Operations and Buying teams.
• Ensure strong product knowledge among the sales team.
• Support upselling, cross-selling, and customer conversion initiatives.

Inventory & Store Presentation

• Manage stock availability, inventory accuracy, and stock movement.
• Monitor stock ageing and ensure optimum stock utilisation.
• Ensure proper coordination between sales and inventory teams.
• Maintain premium visual merchandising standards as per brand guidelines.
• Ensure store ambience, cleanliness, and product presentation reflect luxury retail standards.

Tailoring Operations

• Ensure smooth functioning of the tailoring department.
• Monitor alteration and delivery timelines.
• Maintain quality standards in fittings, alterations, and final product delivery.
• Coordinate between customers, sales teams, and tailoring staff for seamless execution.

Requirements

• Qualification:Graduation / MBA
• Experience:710 years in retail operations, preferably premium/luxury fashion, menswear, or lifestyle retail.
• Strong experience in managing store sales, P&L, and team performance.
• Good understanding of fabrics, tailoring, menswear products, and luxury customer expectations.
• Experience in inventory management, visual merchandising, and retail analytics.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical ability with data-driven decision-making skills.
• Proficiency in MS Office and retail reporting systems.
• Ability to manage diverse teams and work in a fast-paced retail environment.
• Positive attitude, ownership mindset, and strong problem-solving ability.