Staff Specialist IT

Infineon Technologies AG; Ahmedabad District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Infineon Technologies AG in India seeks a senior DevOps and PLM support leader to drive high-impact automation and enterprise application support. You will mentor teams, own L2 operations, and push for operational excellence through automation and AI-powered solutions.

You will collaborate with business stakeholders, security, infrastructure, and vendors to ensure seamless service delivery, maintain runbooks and SOPs, and continuously improve processes and KPI dashboards.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 8–12 years IT experience with DevOps, enterprise application support, automation, and production service management.
• 5+ years leading technical or support teams, including planning, workload management, mentoring, stakeholder engagement, and escalation handling.
• Proven experience in L2 support operations, incident management, SLA governance, RCA, problem management, and service request fulfillment.
• Strong hands-on scripting and automation skills using Python, Shell Scripting, PowerShell, SQL, PL/SQL, or similar technologies.
• Good understanding of Git-based version control, CI/CD pipelines, release management, deployment processes, and change governance.
• Experience with application monitoring, operational reporting, dashboarding, KPI tracking, and service performance management.
• Exposure to Windchill, including workflows, lifecycle management, access controls, team roles, groups, administration, and REST APIs.
• Exposure to AI-driven automation and process optimization initiatives to improve operational efficiency and service delivery.
• Strong documentation skills, including SOPs, runbooks, knowledge articles, and training materials.
• Excellent analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills.
• Ability to work in a fast-paced production support environment, including shift-based operations, release windows, critical incidents, and priority escalations.

Responsibilities

• Lead and mentor a team of DevOps, Automation, and PLM/Windchill support engineers, ensuring high-quality service delivery and operational excellence.
• Own L2 support operations, including incident management, SLA adherence, escalation handling, root cause analysis, and issue resolution.
• Manage service requests related to user access, roles, workflows, configurations, reporting, and application support.
• Drive continuous improvement through process optimization, standardization, and automation initiatives.
• Oversee CI/CD pipelines, release planning, deployment readiness, environment validation, and post-release support activities.
• Develop and implement automation solutions using Python, SQL, scripting, Windchill REST APIs, and AI-enabled tools.
• Monitor application performance, operational KPIs, incident trends, service request volumes, and backlog health through dashboards and reporting.
• Collaborate with business stakeholders, service owners, application teams, infrastructure, security teams, and vendors to ensure seamless service delivery.
• Maintain and enhance operational documentation, runbooks, SOPs, and knowledge repositories.
• Coach and develop team members while promoting best practices in DevOps, support operations, and automation.

Skills

DevOps leadership

L2 support

CI/CD pipelines

Python scripting

SQL

Windchill REST APIs

AI automation

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

Git

Windchill

PowerShell

REST APIs

Job description

Lead high-impact support and automation initiatives for enterprise PLM applications. Drive DevOps excellence, manage production services, mentor talented teams, and accelerate operational efficiency through automation and AI-powered solutions.

Key responsibilities

• Lead and mentor a team of DevOps, Automation, and PLM/Windchill support engineers, ensuring high-quality service delivery and operational excellence.
• Own L2 support operations, including incident management, SLA adherence, escalation handling, root cause analysis, and issue resolution.
• Manage service requests related to user access, roles, workflows, configurations, reporting, and application support.
• Drive continuous improvement through process optimization, standardization, and automation initiatives.
• Oversee CI/CD pipelines, release planning, deployment readiness, environment validation, and post-release support activities.
• Develop and implement automation solutions using Python, SQL, scripting, Windchill REST APIs, and AI-enabled tools.
• Monitor application performance, operational KPIs, incident trends, service request volumes, and backlog health through dashboards and reporting.
• Collaborate with business stakeholders, service owners, application teams, infrastructure, security teams, and vendors to ensure seamless service delivery.
• Maintain and enhance operational documentation, runbooks, SOPs, and knowledge repositories.
• Coach and develop team members while promoting best practices in DevOps, support operations, and automation.

Qualifications and skills

• Qualifications and skills to help you succeed. Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 8-12 years of IT experience with strong expertise in DevOps, enterprise application support, automation, and production service management.
• 5+ years of experience leading technical or support teams, including planning, workload management, mentoring, stakeholder engagement, and escalation handling.
• Proven experience in L2 support operations, incident management, SLA governance, root cause analysis (RCA), problem management, and service request fulfillment.
• Strong hands‑on scripting and automation skills using Python, Shell Scripting, PowerShell, SQL, PL/SQL, or similar technologies.
• Good understanding of Git-based version control, CI/CD pipelines, release management, deployment processes, and change governance.
• Experience with application monitoring, operational reporting, dashboarding, KPI tracking, and service performance management.
• Preferred knowledge of PTC Windchill, including workflows, lifecycle management, access controls, team roles, groups, administration, and REST APIs.
• Exposure to AI-driven automation and process optimization initiatives to improve operational efficiency and service delivery.
• Strong documentation skills, including development and maintenance of SOPs, runbooks, knowledge articles, and training materials.
• Excellent analytical, problem-solving, communication, stakeholder management, and cross-functional collaboration skills.
• Ability to work in a fast-paced production support environment, including shift-based operations, release windows, critical incidents, and priority business escalations.

WeAreIn for driving decarbonization and digitalization.

Are you in? We are on a journey to create the best Infineon for everyone. We strive to create the best Infineon for everyone by embracing diversity and inclusion. We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity. Our hiring decisions are based on skills and experience.

Anand Rawal