PLM Wind Chill

Infosys; Hyderabad, Chennai District, Bengaluru; Hybrid; INR 1,200,000 - 1,600,000; Full time

Job summary

Infosys Hyderabad is seeking a skilled PLM Windchill Support Engineer to provide L2/L3 functional and technical support for Windchill environments. The role emphasizes business-user support, administration, and CAD integration rather than product design.

The ideal candidate will have hands-on Windchill administration experience, knowledge of PDM/EBOM/MBOM, change management workflows, and strong problem-solving skills. This position offers growth within a global PLM practice.

Qualifications

• Hands-on Windchill administration and CAD integration experience.
• Experience providing L2/L3 support for PLM Windchill applications.
• Experience with Change Management processes, CR/CN and PR.
• Experience with data migration, system upgrades, patches, releases.
• Able to analyze logs and troubleshoot production issues.
• Comfort coordinating with business users and engineering teams.

Responsibilities

• Provide L2/L3 support for PLM Windchill applications.
• Troubleshoot issues related to Parts, Documents, WTParts, CAD Documents, and Product Structures.
• Support Engineering Change Management processes including Change Requests (CR), Change Notices (CN), and Problem Reports.
• Manage workflows, lifecycle states, promotion requests, and approvals.
• Perform user administration, role management, access control, and security configurations.
• Support CAD integrations with Creo and related engineering applications.
• Create and maintain product structures, EBOM, MBOM, and configuration management activities.
• Analyze application logs and investigate production issues.
• Coordinate with business users, engineering teams, and development teams for issue resolution.
• Support data migration, system upgrades, patches, and release activities.
• Prepare knowledge articles, support documentation, and training materials.
• Monitor system performance and ensure PLM application availability.

Skills

PLM & PDM concepts

Engineering Change Management

Configuration Management

EBOM & MBOM Management

Promotion Request Management

Document Management

Unix/Linux

Log Analysis & Troubleshooting

CAD Integration with Creo

Education

BE/B.Tech in Mechanical, Production, Manufacturing, Industrial Engineering, Computer Science, or related discipline

PLM/Windchill certifications preferred

Tools

PLM Windchill

Windchill PDMLink

Windchill ProjectLink

Windchill Parts & Document Management

Workflow & Lifecycle Management

Change Management

PTC

Job description

Job Summary

We are seeking a skilled PLM Windchill Support Engineer to provide functional and technical support for PLM Windchill environments. The ideal candidate will have hands-on experience in Windchill administration, product data management, change management processes, workflow support, user issue resolution, and CAD integration. This role focuses on supporting business users and ensuring smooth PLM operations rather than product design activities.

Key Responsibilities

• Provide L2/L3 support for PLM Windchill applications.
• Troubleshoot and resolve issues related to Parts, Documents, WTParts, CAD Documents, and Product Structures.
• Support Engineering Change Management processes including Change Requests (CR), Change Notices (CN), and Problem Reports.
• Manage and monitor workflows, lifecycle states, promotion requests, and approvals.
• Perform user administration, role management, access control, and security configurations.
• Support CAD integrations with Creo and related engineering applications.
• Create and maintain product structures, EBOM, MBOM, and configuration management activities.
• Analyze application logs and investigate production issues.
• Coordinate with business users, engineering teams, and development teams for issue resolution.
• Support data migration, system upgrades, patches, and release activities.
• Prepare knowledge articles, support documentation, and training materials.
• Monitor system performance and ensure PLM application availability.

Required Skills

PLM Tools

• PLM Windchill
• Windchill PDMLink
• Windchill ProjectLink
• Windchill Parts & Document Management
• Workflow & Lifecycle Management
• Change Management
• PTC

Core Functional Skills

• Product Lifecycle Management (PLM)
• Product Data Management (PDM)
• Engineering Change Management
• Configuration Management
• EBOM & MBOM Management
• Promotion Request Management
• Document Management

Technical Skills

• Windchill Administration
• SQL/MySQL
• Java Basics
• XML
• REST APIs
• UNIX/Linux
• Log Analysis & Troubleshooting

CAD Integration

• Creo Parametric
• CATIA
• Siemens NX (Good to Have)
• AutoCAD (Good to Have)

Preferred Experience

• Experience supporting enterprise PLM environments.
• Knowledge of Windchill customization concepts.
• Familiarity with Business Rules, Workflows, and Lifecycle Templates.
• Experience working in manufacturing, automotive, aerospace, industrial engineering, or product engineering domains.
• Exposure to Teamcenter support is an added advantage.

Educational Qualification

• BE/B.Tech in Mechanical, Production, Manufacturing, Industrial Engineering, Computer Science, or related discipline.
• PLM/Windchill certifications preferred.