Staff Representative - Component Repair

United Airlines India Knowledge Center; Gurugram District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

United Airlines India Knowledge Center is seeking a skilled professional for Technical Operations to manage repairs orders for aircraft components, coordinate with suppliers, and ensure compliance with FAA requirements. The role emphasizes vendor management, cost control, and cross-functional collaboration across engineering and operations.

The candidate should have 2+ years of order management experience, a related bachelor's degree, and fluent English communication.

Qualifications

• Bachelor's degree or related experience in Business, Supply Chain or Engineering.
• 2+ years of experience in a relevant role.
• Basic MS Office and data analysis skills.
• Experience with order management and supplier coordination.
• Strong written and verbal communication in English.
• Ability to manage multiple tasks and stakeholders.

Responsibilities

• Manage repairs orders for aircraft components and oversee release, activity, and invoice processing.
• Monitor supplier performance against contractual metrics (turn-time, quality, cost).
• Ensure repairs comply with work scope and FAA/UAL documentation requirements.
• Serve as primary vendor-facing contact with repair agencies/suppliers.
• Process computer transactions to release and manage repair orders at third-party facilities.
• Ensure pricing adherence and enforce supplier performance guarantees and turn times.
• Coordinate scrap transactions and reliability review with Engineering.
• Support daily operational needs for internal and external customers.
• Identify repair sources and support warranty/remedy claims for orders.

Skills

Strong communications

Fluent English

Data analysis

MS Office

Task-management

Negotiation skills

Relationship management

Order management experience

Education

Bachelor's degree or related experience (Business/Supply Chain/Engineering)

Tools

MS Excel

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Technical Operations includes the maintenance and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more. Responsible for managing repairs orders for aircraft components in support of mainline aircraft maintenance. Continuously monitors supplier performance with respect to contractual metrics, including turn-time, quality, and cost. Manages repair order release, repair activity, and invoice processing. Serves as the primary vendor-facing contact with repair agencies. Ensure that component repairs are in accordance with appropriate work scope, and all supporting documentation is prepared in accordance with UAL and FAA requirements. Serves as subject‑matter expert to support warranty and remedy claims, project planning, and repair bid process.

Job Responsibilities

• Responsible for managing repairs orders for aircraft components in support of mainline aircraft maintenance. Manages repair order release, repair activity, and invoice processing
• Continuously monitors supplier performance with respect to contractual metrics, including turn-time, quality, and cost
• Ensure that component repairs are performed in accordance with appropriate work scope, and all supporting documentation is prepared in accordance with UAL and FAA requirements
• Serves as the primary vendor-facing contact with repair agencies/suppliers
• Perform computer transactions to release and manage repair orders at third-party facilities and monitor spare parts ownership and review repair orders and invoices
• Ensure adherence to contractual pricing through price quote and work scope management. Along with Enforce repair supplier performance guarantees, turn times, and quality requirements
• Coordinate scrap transactions and activities and work on component reliability review and corrective action strategies with Engineering
• Work with internal/external customers to support daily operational requirements
• Find repair sources and set up as required and support warranty and remedy claims for repair orders

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience
• Business, Supply Chain, Engineering
• 2+ years of experience
• Basic MS Office, e.g. Excel
• Basic data analysis and spreadsheet skills
• Basic task-management skills
• Strong communications skills (written and verbal)
• Must be fluent in English (written and spoken)
• Have experience working in order management.
• Strong negotiation skills
• Business Relationship Management

What will help you propel from the pack (Preferred Qualifications):

• Aviation-related bachelor’s or master’s degree
• Aviation supplier management or production control experience
• Practical experience managing aircraft component repairs.
• Six sigma certification/CSCP/PMP or equivalent certifications
• Advanced MS Office, e.g. VBA
• Aircraft maintenance practices and regulatory requirements
• SCEPTRE, SQL Knowledge
• Advanced analytic skills, e.g. statistical analysis, ROI calculation
• Project management skills / tools, e.g. MS Project
• Utilize AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency.