SRV_Service Lloyd_ (3200)

Havells; Mumbai; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Havells seeks a senior Service Operations leader to oversee service activities across half of India for the Lloyd range of products. You will drive service performance, SLA adherence, and service revenue while building a capable direct team and franchisee network.

The role emphasizes training, cost planning, and optimization, with a focus on scaling operations to meet demand and maintain high customer satisfaction.

Qualifications

• BE/B.Tech with 15+ years in After Sales Service in Electrical/Appliances/Consumer electronics.
• Experience leading branches and regional teams.

Responsibilities

• Responsible for Service Operations for Half of India – Lloyd range of Products.
• Drive Service Performance SLA adherence.
• Grow Service Revenue.
• Training & Development of Direct team and Franchisee & its technicians.
• Cost Planning and Optimization.

Skills

After-sales leadership

Service operations

SLA management

Education

BE/B.Tech

Job description

# Responsible for Service Operations for Half of India – Lloyd range of Products

# Service Performance SLA

# Service Revenue

# Training & Development of Direct team and Franchisee & its technicians

# Cost Planning, Optimization

Responsibilities

# Responsible for Service Operations for Half of India – Lloyd range of Products

# Service Performance SLA

# Service Revenue

# Training & Development of Direct team and Franchisee & its technicians

# Cost Planning, Optimization

Qualifications

B.E/ B.Tech with Min 15 Yrs in After Sales Service – Electrical / Appliances / Consumer electronics, with working Branch & Regional Level.

About Us

Redefining the modern homes with innovation and Excellence Havells is at the forefront of transforming modern living spaces by offering innovative solutions that elevate everyday experiences. With a deep understanding of consumer needs, the company has expanded its footprint across every aspect of home life, creating environment that are not only functional but also comfortable, stylish, and future-ready. To make these solutions accessible, Havells leverages an extensive distribution network encompassing 18,000 dealers, over 1,000 exclusive brand stores, intensifying presence in modern retail, e-commerce and quick commerce. The company’s portfolio includes power brands like Havells, Havells Crabtree, Lloyd, REO, Havells Studio, and Standard each designed to cater to the unique demands of today’s consumers. Anchored in the ‘Make in India’ initiative, Havells operates 16 cutting-edge manufacturing facilities across India, producing 90% of its products in-house. At the forefront of Havells product evolution lies its Customer Experience & Designs (CXD) Studio, where creativity and user-centric design converge. This is complemented by its Centre for Research & Innovation (CRI), supported by four advanced R&D centres, enabling Havells to consistently deliver products that are both functional and visually compelling. Driven by a commitment to innovation, quality, and design, the company also upholds sustainable practices throughout its operations, including eco-friendly manufacturing processes and energy-efficient product design, contributing to a greener and more sustainable future.

Job Info

• Job Identification 1001835
• Job Category Functions
• Posting Date 04/09/2026, 11:02 AM
• Apply Before 05/18/2026, 10:55 AM
• Job Schedule Full time