SRE Engineer II/III

Webhosting; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Rackspace Technology in Hyderabad is seeking a Site Reliability Engineer – L2/L3 to join our team. You will maintain reliability, availability, and performance of production environments, collaborating with engineering and operations to reduce toil and drive efficient incident response.

Ideal candidates have 3–8 years of SRE experience, strong Linux skills, and hands-on cloud and IaC expertise (AWS/Azure/GCP, Terraform).

Qualifications

• 3-8 years of experience in Site Reliability Engineering or related roles.
• Strong Linux/Unix administration and scripting skills.
• Experience with cloud providers (AWS/Azure/GCP) and IaC tooling (Terraform).
• Proficient in monitoring, incident response, and RCA processes.

Responsibilities

• Own L2/L3 incident response, RCA, and post-mortems for production issues.
• Monitor system health and ensure SLA/SLO adherence.
• Automate operational tasks to reduce toil and improve reliability.
• Collaborate with development teams on deployment reliability and capacity planning.
• Participate in on-call rotations and maintain runbooks.

Skills

Python scripting

Linux/Unix administration

Terraform

Cloud platforms (AWS/Azure/GCP)

Networking troubleshooting

Tools

AWS

Azure

GCP

Prometheus Grafana

Datadog

ELK

Nginx HAProxy

tcpdump Wireshark

Ansible

Terraform (IaC)

Job description

Job Description

Hiring:Site Reliability Engineer

Location:Hyderabad
Work Mode:Work from Office
Work Shift:24/7
Experience:3-8 Years
Level:L2/L3 Engineer

About the Role

We are looking for aSite Reliability Engineer - L2/L3to join our team in Hyderabad. The ideal candidate will be responsible for maintaining the reliability, availability, and performance of production environments while working closely with engineering and operations teams. You serve as an escalation point, drive root cause analysis, and reduce toil through scripting and tooling.

Key Responsibilities

• Own L2/L3 incident response, RCA, and post-mortems for production issues.
• Monitor system health and maintain SLA/SLO adherence.
• Automate operational tasks to eliminate repetitive toil.
• Collaborate with dev teams on deployment reliability and capacity planning.
• Participate in on-call rotation and maintain runbooks.

Operating Systems

Hands-on with Linux (RHEL/Ubuntu) - system, process management, file systems, performance tuning. Working knowledge of Windows Server and event log analysis.

Cloud

Practical experience on AWS / Azure / GCP - compute, storage, IAM, networking, and managed services. Familiarity with Terraform or equivalent IaC tools.

Scripting & Automation

Proficiency in Python and Bash for automation, API interaction, and operational tooling. Exposure to Ansible or similar config management is a plus.

Network Troubleshooting (In-Depth)

Strong command of TCP/IP internals - handshake lifecycle, connection states (TIME_WAIT, CLOSE_WAIT, SYN_FLOOD), packet flow, and socket behavior. Hands-on with tools like tcpdump, Wireshark, netstat/ss, traceroute, mtr, and dig. Solid understanding of DNS resolution, TLS/SSL negotiation, NAT, firewalls, and routing. Able to diagnose latency, packet loss, port exhaustion, and network-level bottlenecks at the OS and infrastructure layer.

Application & HTTP Troubleshooting

Deep understanding of HTTP/HTTPS methods, status codes, headers, and request lifecycle. Comfortable debugging through curl, Postman, access logs, and reverse proxy configs (Nginx / HAProxy).

Observability

Experience with Prometheus, Grafana, Datadog, or ELK. Ability to build dashboards, configure meaningful alerts, and trace issues end-to-end.

Good to Have

Soft Skills

Strong analytical thinking, clear communication under pressure, and a bias toward automation and continuous improvement.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.