SRE - Application Support

Diksha Technologies Limited; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Diksha Technologies Limited is hiring for an Application Support Engineer to manage first-level support, troubleshoot, and monitor performance of critical applications in a fast-paced environment. You will implement fixes, participate in deployments, and document issues to improve future handling.

The role requires 3+ years in application support, strong IT systems knowledge, and hands-on experience with Kubernetes, CI/CD, and monitoring tools.

Qualifications

• 3+ years of proven experience in application support or a similar technical role.
• Strong understanding of IT systems, networks, and troubleshooting methodologies.
• Working experience in Kubernetes, containerization, microservices, and monolithic architectures.
• Hands-on experience with Jenkins, Bitbucket and CI/CD practices.
• Proficiency in databases (SQL, NoSQL) and database troubleshooting/optimization.
• Knowledge of scripting languages (Python, Shell) for automation.
• Strong command of Linux and Windows operating systems.
• Experience with ticketing systems (Jira, GLPI) for issue tracking.
• Familiarity with monitoring/observability tools (Nagios, Grafana, ELK Stack).
• Excellent problem solving, analytical thinking, and clear communication.
• Ability to work collaboratively in a team and independently as needed.
• Familiarity with Java or similar application frameworks.

Responsibilities

• Provide first-level support for application-related incidents, ensuring timely resolution or escalation.
• Troubleshoot and resolve application issues including functional, performance, and integration problems.
• Monitor application performance, identify bottlenecks, and take proactive actions.
• Ensure smooth deployment of planned changes and monthly releases with OPCO Squad and SRE.
• Conduct root cause analysis and implement permanent fixes with cross-functional teams.
• Document support activities, resolutions, and known issues in knowledge base or ticketing system.
• Assist in deployments and configuration to minimize user disruption.
• Provide operational support by training users and enabling first-level troubleshooting.
• Maintain application logs and system health, proactively addressing issues.
• Participate in on-call support to ensure high availability of critical applications.
• Adhere to SLAs and report application status, outages, and performance metrics to management.

Skills

Problem solving

Analytical thinking

Communication skills

Teamwork

Documentation

Tools

Kubernetes

Containerization

Microservices

CI/CD

Jenkins

Bitbucket

SQL

NoSQL

Python

Shell

Linux

Windows

Jira

GLPI

Nagios

Grafana

ELK Stack

Java

Job description

• - Provide first-level support for application-related incidents, ensuring timely resolution or escalation to the appropriate teams.


• - Troubleshoot and resolve application issues, including functional, performance, and system integration problems.


• - Monitor application performance, identify potential bottlenecks, and take proactive actions to resolve them.


• - Ensure smooth deployment of planned changes, monthly releases in coordination with OPCO Squad and SRE team.


• - Conduct root cause analysis for recurring issues and work with teams to implement permanent fixes.


• - Document support activities, resolutions, and known issues in a knowledge base or ticketing system for future reference.


• - Assist in application deployments, configuration ensuring minimal disruption to users.


• - Provide operational support by training users and enabling effective first-level troubleshooting.


• - Maintain application logs, monitor system health, and proactively identify and address potential issues.


• - Participate in on-call support as needed, ensuring the high availability of critical applications.


• - Ensure adherence to Service Level Agreements (SLAs), and report on application status, outages, and performance metrics to management.

Required Qualifications:

• - 3+ years of proven experience in application support or a similar technical support role.


• - Strong understanding of IT systems, networks, and application troubleshooting methodologies.


• - Working experience in Kubernetes, containerization, microservices, and monolithic application architectures.


• - Hands-on experience with Jenkins, Bitbucket and CI/CD practices.


• - Proficiency in working with databases (SQL, in-memory, NoSQL) and performing database troubleshooting and optimization.


• Knowledge of scripting languages (e.g. Python, Shell) for automation and issue resolution


• - Strong command of operating systems such as Linux and Windows.


• - Experience with ticketing systems like Jira, GLPI, etc., for issue tracking and management.


• - Familiarity with monitoring and observability tools such as Nagios, Grafana and the ELK Stack (Elasticsearch, Logstash, Kibana) for log management, performance monitoring, and visualization.


• - Excellent problem-solving, analytical thinking, and communication skills, with the ability to document issues clearly.


• - Ability to work collaboratively in a team environment and independently as needed.


• - Familiarity with application frameworks and technologies such as Java or similar.