Applications Support Specialist

Ensono; Pune District; Hybrid; INR 2,600,000 - 4,200,000; Full time

Benefits offered by this job

Hybrid work model

On-call rotation

Job summary

Ensono in Pune seeks an experienced Application Reliability Engineer to lead major incident bridges, perform L3 escalations, and own RCAs to drive systemic remediation. You will apply SRE principles, tune JVM parameters, and influence architecture for fault tolerance and recoverability.

Additionally, you will build automation with Shell/Python/PowerShell and mentor L1/L2 teams while ensuring operational readiness for new apps and major releases in a hybrid environment.

Qualifications

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.
• Bachelor’s degree in Computer Science/Engineering or equivalent.
• ITIL, cloud, or industry certifications (preferred).
• Banking/financial domain experience (preferred).

Responsibilities

• Lead major incident bridges and restore service with minimum business impact.
• Handle L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS and infra.
• Own technical RCAs and drive long-term remediation.
• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.
• Tune JVM parameters; analyze thread/heap dumps; improve performance.
• Influence architecture for fault tolerance, scalability, and recoverability.
• Validate DR readiness and resilience testing outcomes.
• Provide technical approval and risk assessment for high-risk changes.
• Enforce operational readiness for new apps and major releases.
• Mentor L1/L2 teams; review runbooks, SOPs, and KB articles.

Skills

Java expertise

DotNet performance tuning

Unix/Linux

SQL

Observability tools

Shell/Python/PowerShell

Autosys

Distributed systems

Middleware

Education

Bachelor’s degree in Computer Science/Engineering

Tools

Splunk

AppDynamics

Dynatrace

ELK

Grafana

Prometheus

Autosys

Job description

Job Description:

Key Responsibilities

Incident & Problem Management

• Lead major incident (MI) bridges and restore service with minimum business impact.


• Handle all L3 escalations, perform deep diagnostics across Java, JVM, middleware, OS, and infra.


• Own technical RCAs, drive long‑term and systemic remediation.


• Identify recurring failure patterns and risks.

Reliability Engineering

• Apply SRE principles: SLIs/SLOs, error budgets, resilience patterns.


• Tune JVM parameters, analyze thread/heap dumps, and improve performance.


• Influence application architecture for fault tolerance, scalability, and recoverability.


• Validate DR readiness, failover behavior, and resilience testing outcomes.

Change, Release & Risk

• Provide technical approval and risk assessment for high‑risk changes.


• Enforce operational readiness for new apps and major releases.


• Ensure changes meet audit, compliance, and regulatory expectations.

Automation, Monitoring & Observability

• Build advanced automation using Shell/Python/PowerShell.


• Develop frameworks for health validation, automated recovery, and compliance checks.


• Define observability standards; optimize alerts and improve MTTR.

Leadership & Mentorship

• Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.


• Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

• Strong knowledge of application architecture, distributed systems, and middleware.


• Java expertise: JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.


• .Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.


• Strong Unix/Linux, networking basics, and advanced scripting (Shell/Python/PowerShell/VBS).


• Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).


• Handson with observability tools: Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

• Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.


• Experience in regulated production environments.

Soft Skills

• Strong technical leadership and decision‑making.


• Clear communication during high‑pressure incidents.


• Ownership mindset and business awareness.

Experience & Education

• 7–12+ years in Application Reliability, Production Support, SRE, or platform operations.


• Bachelor’s degree in Computer Science/Engineering or equivalent.


• ITIL, cloud, or industry certifications (preferred).


• Banking/financial domain experience (preferred).

Working Conditions

• On‑call and after‑hours support as required.


• Fast‑paced environment with multiple priorities.


• Hybrid working model