Senior Associate - SRE

Kornferry; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

Kornferry seeks a Technical Operations Analyst to join our Technology Operations team in a hybrid role. The role blends SRE, cloud operations, observability, and automation with a focus on operational excellence and application support.

The ideal candidate will monitor production environments, troubleshoot using observability tools, automate tasks with scripting, and collaborate across engineering to improve reliability.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Hands-on experience with production monitoring and incident support.
• Experience reading logs, dashboards, and metrics for troubleshooting.
• Familiarity with Linux/Unix command-line environments.
• Experience scripting/automation using Python, Shell, Bash, or similar.

Responsibilities

• Monitor applications and infrastructure using observability platforms.
• Investigate production incidents using logs, metrics, dashboards, and tracing tools.
• Perform root cause analysis and support issue resolution.
• Collaborate with engineering during incident response and post-incident reviews.
• Ensure platform reliability through proactive monitoring and alert management.
• Create and maintain operational dashboards and alerts.

Skills

Observability & monitoring

Automation scripting

Incident response

Collaboration

Problem solving

Documentation

Education

Bachelor's degree in CS/IT/Eng

Tools

AWS

Azure

Linux

Datadog

Prometheus

Grafana

CloudWatch

New Relic

Splunk

Job description

We are seeking a Technical Operations Analyst to join our Technology Operations team. This is a hybrid role that combines elements of Site Reliability Engineering (SRE), cloud operations, observability, and automation, while remaining focused on operational excellence and application support.

The ideal candidate will have hands‑on experience monitoring production environments, troubleshooting issues using observability tools, automating operational tasks through scripting, and collaborating across engineering teams to improve system reliability. While the role includes occasional SRE-related activities such as creating monitoring dashboards and driving operational improvements, it is not a dedicated SRE position.

This role offers an opportunity to work in a modern cloud-based environment and contribute to the stability, scalability, and efficiency of business-critical applications and services.

Role & responsibilities

Production Monitoring & Incident Support

• Monitor applications and infrastructure using observability and monitoring platforms.
• Investigate production incidents and service disruptions using logs, metrics, dashboards, and tracing tools.
• Perform root cause analysis and support resolution of operational issues.
• Collaborate with engineering teams during incident response and post-incident reviews.
• Ensure platform reliability through proactive monitoring and alert management.

Observability & Operational Excellence

• Utilize observability tools such as Datadog, Prometheus, Grafana, CloudWatch, New Relic, or similar platforms.
• Analyze logs, dashboards, and performance metrics to identify trends, anomalies, and potential risks.
• Create and maintain operational dashboards and alerts when required.
• Support continuous improvement initiatives focused on monitoring effectiveness and system visibility.

Automation & Scripting

• Develop and maintain scripts to automate repetitive operational tasks.
• Utilize Python, Shell, Bash, or similar scripting languages to increase operational efficiency.
• Leverage AI-assisted development tools and prompt engineering techniques to generate and enhance automation solutions.
• Execute, validate, and troubleshoot automation scripts using command-line interfaces.

Cloud & Platform Operations

• Support applications and services running in cloud environments.
• Work with AWS services and cloud-native operational practices.
• Assist in managing containerized workloads and deployment activities.
• Participate in CI/CD and release management processes.
• Contribute to operational readiness and system reliability initiatives.

Collaboration & Continuous Improvement

• Partner with software engineers, product teams, and platform teams to improve system performance and reliability.
• Participate in operational reviews, process improvements, and knowledge-sharing sessions.
• Document troubleshooting procedures, operational runbooks, and best practices.

Preferred candidate profile

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
• Experience supporting production applications, platforms, or IT operations environments.
• Hands‑on experience with at least one observability or monitoring platform such as:
  • Datadog
  • Prometheus
  • Grafana
  • CloudWatch
  • New Relic
  • Splunk or similar tools
• Experience reading and analyzing logs, monitoring dashboards, and system metrics for troubleshooting and operational support.
• Experience with scripting and automation using Python, Shell, Bash, or similar technologies.
• Familiarity with Linux/Unix command-line environments.
• Experience working within a cloud environment (AWS preferred; Azure or Google Cloud acceptable).
• Understanding of software development lifecycle (SDLC) and operational support processes.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent communication and collaboration abilities.