Voice Support Engineer

Omega Healthcare; Hyderabad, Chennai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Omega Healthcare is seeking an Engineer & Senior Engineer - Voice Support to sustain PBX servers, voice systems, contact center apps, and conferencing platforms. You will handle end-user devices, troubleshoot issues, and ensure seamless business communications.

You should have 1–6 years in Voice/UC/Video Conferencing support, with strong troubleshooting and communication skills, plus familiarity with SIP/RTP and basic network fundamentals.

Qualifications

• Experience in Voice/UC support and troubleshooting.
• Familiarity with VoIP and contact center environments.
• Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VLAN).
• Experience with video conferencing platforms and headsets/desktops.

Responsibilities

• Provide L1 support for Voice, UC, Contact Center, and collaboration platforms.
• Troubleshoot and resolve issues for voice, contact center, and collaboration tools.
• Monitor and troubleshoot video conferencing platforms (Teams, Zoom, Webex).
• Support IP phones, softphones, headsets, desktops, and laptops.
• Resolve VoIP, call quality, connectivity, and access issues within SLA timelines.
• Coordinate with network teams and vendors for issue resolution.

Skills

VoIP basics

Application support

Video conferencing platforms

SIP/RTP

TCP/IP/DNS/DHCP/VLAN

Troubleshooting

Communication skills

Certifications (CCNA/VoIP/Contact-Cent

Tools

Microsoft Teams

Zoom

Webex

Job description

Job Description

We are looking for an Engineer & Senior Engineer - Voice Support to support PBX servers, voice systems, contact center applications, video conferencing platforms, and end-user devices such as desktops, laptops, IP phones, and softphones, and headsets. The role focuses on application support, troubleshooting, system monitoring, and ensuring seamless business communication operations.

Key Responsibilities

• Provide L1 support for Voice, Unified Communications (UC), Contact Center, and collaboration platforms.
• Perform application support and troubleshooting for voice, contact center, and business communication tools.
• Monitor and troubleshoot video conferencing platforms (Microsoft Teams, Zoom, Webex, etc.).
• Support IP phones, softphones, headsets, desktops, and laptops.
• Troubleshoot VoIP, call quality, connectivity, and user access issues.
• Handle incidents and service requests within SLA timelines.
• Coordinate with network teams, vendors, and service providers for issue resolution.

Required Skills

• Basic knowledge of VoIP, IP Telephony, and Unified Communications.
• Experience in application support and troubleshooting.
• Familiarity with video conferencing platforms and troubleshooting.
• Basic understanding of SIP, RTP, and Contact Center environments.
• Knowledge of TCP/IP, DNS, DHCP, and VLAN fundamentals.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good verbal and written communication skills.
• CCNA, VoIP, Contact Center, or related certifications will be an added advantage.

Experience: 1-6 years of experience in Voice Support, Application Support, Unified Communications, Video Conferencing Support, Contact Center Support, or Desktop Support.