Sr Technical Writer

Armis; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Armis is seeking an experienced Technical Writer to plan, create, and maintain user-focused documentation across multiple product features, aligning with an established content strategy. You will influence future content direction and help evolve ServiceNow content processes and standards.

You will develop expert knowledge of the ServiceNow product ecosystem and support a globally distributed development environment while mentoring other writers and collaborating with cross-functional teams to

Qualifications

• Experience integrating AI into workflows and decision-making.
• English proficiency demonstrated via a HackerRank assessment.
• Understanding of content development life cycles and processes.
• 5+ years in technical communication.
• Samples showing ability to communicate complex information clearly.
• Experience authoring in DITA or XML-based structured authoring.
• Experience delivering documentation in a fast-paced, globally distributed environment.
• Ability to mentor writers and lead cross-functional collaboration.

Responsibilities

• Plan, create, and maintain user-focused technical documentation for multiple product features or applications in line with a content strategy.
• Contribute input to shape future content strategy for the product or business unit.
• Support evolution of ServiceNow content development processes, DITA information model, and writing standards.
• Develop deep knowledge of the ServiceNow product ecosystem and the targeted user base.

Skills

AI integration

English proficiency assessment

Content lifecycle understanding

Technical writing

DITA

XML-based authoring

Mentoring writers

Cross-functional collaboration

Tools

DITA

Job description

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.
• Understanding of content development life cycles and processes
• 5+ years work experience in technical communication
• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.