Senior Technical Writer

Snow Planet; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Snow Planet in Bengaluru, India, is seeking an experienced technical writer to plan, create, and maintain user-focused documentation for multiple product features within a structured content strategy. You will work closely with engineering and product management to ensure accurate, accessible documentation that supports adoption and reduces support load.

You will contribute to evolving our content development processes, mastering Darwin Information Typing Architecture (DITA) or XML-based

Qualifications

• 5+ years of experience in technical communication.
• Ability to communicate complex information clearly.
• Experience integrating AI considerations into documentation workflows.
• Experience authoring in DITA or XML-based structures.
• Experience delivering documentation in a fast-paced, globally distributed environment.

Responsibilities

• Plan, create, and maintain user-focused documentation for multiple product features.
• Collaborate with engineering and product management to align with content strategy.
• Contribute to evolving content development processes and writing standards.
• Demonstrate leadership by mentoring other writers and guiding cross-functional teams.

Skills

Technical writing

DITA/XML authoring

Content strategy

Leadership & mentoring

Global collaboration

English proficiency

Tools

DITA Open Toolkit

XML-based authoring

Job description

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.
• Understanding of content development life cycles and processes
• 5+ years work experience in technical communication
• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results