Senior Technical Writer

Servicenow; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

ServiceNow is seeking a Senior Technical Writer to plan, create, and maintain user-focused documentation across multiple product features. You will shape content strategy, evolve our DITA-based model, and mentor other writers in a fast-paced, global environment.

The role requires 5+ years in technical communication, strong English, and experience with XML-based authoring, with a focus on clear, user-centric documentation.

Qualifications

• Experience integrating AI into work processes or using AI tools for documentation workflows.
• Proficiency in English writing assessed via HackerRank or equivalent.
• Understanding of content development lifecycles and processes.
• 5+ years in technical communication / technical writing.
• Samples showing ability to communicate complex ideas clearly.
• Experience authoring in Darwin Information Typing Architecture (DITA) or XML-based authoring.
• Experience delivering documentation in fast-paced, globally distributed software environments.
• Ability to mentor writers and collaborate with cross-functional teams.

Responsibilities

• Plan, create, and maintain user-focused technical documentation for multiple features.
• Contribute to content strategy and future content direction.
• Evolve ServiceNow's documentation processes, DITA model, and writing standards.
• Develop deep product understanding and user focus for the documentation scope.

Skills

AI integration

English proficiency

Content lifecycle

Independent documentation delivery

Mentoring writers

Tools

DITA/XML

Job description

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

Basic Qualifications:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Demonstrate English language proficiency through an assessment via HackerRank, evaluating grammar, sentence structure, and skills in clear, user-centric, and procedural writing.
• Understanding of content development life cycles and processes
• 5+ years work experience in technical communication
• Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture
• Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment
• Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results

Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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