Sr. Technical Support Engineer

Aspen Technology, Inc.; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Career development programs

Community service support

Social events

Job summary

AspenTech is seeking a Sr Technical Support Engineer for Subsurface Science & Engineering in Mumbai. You will provide expert technical support for SSE products, troubleshoot geoscience issues, and deliver customer training across geoscience and upstream workflows.

You will collaborate with customers to optimize workflows, assist in pre-sales, and engage with R&D to improve products. Travel to client sites is typically under 25%.

Qualifications

• Bachelor’s degree in Geoscience-related disciplines, or equivalent experience.
• Strong knowledge of geoscience workflows and subsurface modelling.
• Excellent communication and analytical skills with a customer-first mindset.

Responsibilities

• Provide expert technical support for AspenTech’s SSE solutions and troubleshoot complex geoscience issues.
• Deliver high-quality training classes on SSE products for geoscience and upstream workflows.
• Collaborate with customers to optimize geoscience workflows and business outcomes.
• Assist in pre-sales consultations and position AspenTech products as solutions.
• Engage with internal R&D and contribute to training materials and white papers.
• Travel to customer sites as needed, typically less than 25%.

Skills

Geoscience workflows

Communication

Problem solving

Customer-first

Education

Bachelor’s degree in Geoscience

Tools

AspenTech SSE

Geoscience software

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role Sr Technical Support Engineer - Subsurface Science & Engineering (SSE) AspenTech is looking for talented Technical Support Engineers to join our team, specializing in Subsurface Science & Engineering (SSE) solutions.

This role offers the opportunity to work with cutting-edge technology, providing world-class customer support, training, and expertise in implementing AspenTech solutions for geoscience and upstream workflows.

Key Responsibilities

• Provide expert technical support for AspenTech’s SSE solutions, troubleshooting complex geoscience-related technical issues.
• Deliver high-quality training classes on AspenTech’s subsurface products, ensuring customers understand and maximize their use of the software for geoscience and upstream workflows.
• Collaborate with customers to optimize their geoscience workflows, improving business outcomes using AspenTech’s SSE tools.
• Assist in pre-sales consultations, identifying prospects’ business challenges and positioning AspenTech products as the ideal solution for geoscience applications.
• Engage with internal R&D teams, offering insights and feedback to drive product improvements.
• Conduct pre-release software testing and contribute to the development of training materials and white papers for the knowledge base.
• Travel to customer sites as needed, typically less than 25%.

Required Qualifications

• Bachelor’s degree in Geoscience-related disciplines such as Geology, Geophysics, Petrophysics, or Petroleum Engineering, or a related field, or equivalent years of relevant experience. A Master’s degree is a plus.
• Strong knowledge of geoscience workflows and subsurface modelling techniques, with experience in upstream workflows.
• Excellent communication skills with the ability to present complex concepts clearly.
• Strong problem-solving and analytical skills with a customer-first mindset.

Preferred Qualifications

• Experience with AspenTech products or similar advanced software from other vendors is a plus.
• Ability to manage multiple responsibilities and competing priorities in a fast-paced environment.
• Familiarity with New or Renewable Energy workflows, such as Carbon Capture and Storage (CCS) and Geothermal, is a plus.
• Strong interpersonal skills with a commitment to building lasting customer relationships.
• Willingness to travel as needed for customer engagements, including international travel (less than 25%).

Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.

#LI-RR1

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks.

If you’re looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible.

As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today’s sustainability and business challenges head-on with unmatched expertise, cutting-edge AI-powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].

GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre-employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver’s license and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS.