Sr. Technical Support DGM

Aspen Technology, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

AspenTech in Bengaluru seeks a Technical Support Engineer to help customers optimize Digital Grid Management solutions. You will provide expert technical support, deliver practical training, and assist in pre-sales engagements to demonstrate value to prospects.

Candidates should have a Bachelor’s in Electrical/Systems Engineering and experience in grid automation. A Master’s degree is a plus, and familiarity with AspenTech products is beneficial for success in this role.

Qualifications

• Bachelor’s degree in Electrical Engineering or Systems Engineering or related field.
• Master’s degree is a plus.
• Experience in utility automation, grid management, or control systems.
• Strong customer-first mindset and troubleshooting ability.

Responsibilities

• Provide technical support for AspenTech’s Digital Grid Management solutions addressing utility automation challenges.
• Deliver training sessions for customers on AspenTech’s grid management solutions.
• Assist in pre-sales consultations, helping prospects identify business challenges and position AspenTech as the solution.
• Troubleshoot automation and grid management-related technical issues with internal teams for prompt resolutions.
• Support development of customer-focused training materials and industry best practices.
• Travel to customer sites as needed, typically less than 25%.

Education

Bachelor’s degree in Electrical Engineering, Systems Engineering, or related field

Master’s degree is a plus

Tools

AspenTech OSI familiarity

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programmes to support of community service projects to social events that foster fun and relationship building across our global community.

Key Responsibilities

• Provide technical support for AspenTech’s Digital Grid Management solutions, addressing challenges related to utility automation and control systems.
• Deliver training sessions for customers on AspenTech’s grid management solutions, focusing on how to optimize the software in real‑world utility environments.
• Assist in pre‑sales consultations, helping prospects identify their business challenges and positioning AspenTech products as the ideal solution.
• Troubleshoot automation and grid management‑related technical issues, working with internal teams to ensure prompt resolutions.
• Support the development of customer‑focused training materials and industry best practices.
• Travel to customer sites as needed, typically less than 25%.

What You’ll Need

Qualified Qualifications:

• Bachelor’s degree in Electrical Engineering, Systems Engineering, or a related field, or equivalent years of relevant experience.
• A Master’s degree is a plus.
• Experience in utility automation, grid management, or control systems.
• Familiarity with public utilities, with a strong understanding of automation technologies and industrial processes.
• Strong customer‑first mindset with the ability to troubleshoot complex technical issues.

Preferred Qualifications:

• Experience with AspenTech products or similar advanced software from other vendors is a plus.
• Ability to manage multiple priorities and projects simultaneously in a fast‑paced environment.
• Strong interpersonal skills with a commitment to building lasting customer relationships.
• Willingness to travel as needed for customer engagements, including international travel (less than 25%).

Candidates with similar skills or experiences may be considered and training may be offered where needed. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.

#LI‑RR1 AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real‑time control, optimization and management for exceptional performance of complex energy networks. If you’re looking to make a difference every day and push the limits of performance, AspenTech is doing things no one else thought was possible. As a leading industrial software partner, we help companies all over the world run safer, greener, longer and faster. With over 3700 employees and more than 60 global locations, AspenTech is meeting today’s sustainability and business challenges head‑on with unmatched expertise, cutting‑edge AI‑powered technology and a passion to innovate.

AspenTech is an Equal Opportunity/Affirmative Action employer. AspenTech does not discriminate against employees or applicants on the basis of age, race, color, religion, creed, ancestry, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, marital status, familial status, national origin, disability, medical condition, genetic information, citizenship, military service or protected Veteran Status or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodation: We will provide reasonable accommodations to qualified individuals who have a disability or sincere religious reasons to request accommodation, when necessary to enable the individual to participate in the job application or interview process. If you wish to request an accommodation, please contact us at [e-mail].

GDPR Privacy Notice: AspenTech collects a range of personal information during the recruitment process. This may include the following personal or special categories of personal data: recruitment information such as your application form and resume, references, qualifications and membership of any professional bodies and details of any pre‑employment assessments; your contact details and date of birth; your gender; your marital status and family details; your identification documents including passport and driver’s licence and information in relation to your immigration status and right to work with us; information about your contract of employment (or services) including start and end dates of employment, role and location, working hours, details of promotion, salary (including details of previous remuneration), pension, benefits, and holiday entitlement; your racial or ethnic origin; any criminal convictions and offences. AspenTech Security and Privacy Policy Plan Participants Enrolled in the AspenTech US Medical Plans: The Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine‑readable files (MRF’s). The MRF’s for the benefit package options under AspenTech’s US Employee Benefit Plan are linked below: Transparency in Coverage Rule - Machine Readable Files Transparency In Coverage Rule And Consolidated Appropriations Act Overview and FAQS