Sr.Technical Engineer

FoodHub; Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

A technology solutions provider in Tamil Nadu is seeking a Technical Support Specialist to provide assistance for Android and iOS POS systems. The ideal candidate will have 2-5 years of international experience in technical support, particularly with payment processing workflows. Responsibilities include troubleshooting software and hardware issues, diagnosing network problems, and maintaining clear communication with clients. This role requires flexibility to work in rotational shifts, including nights.

Qualifications

• 2 - 5 years of International Technical Support Experience
• Strong interpersonal and customer-handling skills
• Problem-solving and analytical mindset

Responsibilities

• Provide technical support for Android and iOS POS systems, including payment devices.
• Troubleshoot POS software, hardware, and peripheral devices.
• Diagnose and resolve retail network issues.

Skills

Knowledge of POS systems and payment processing workflows

Networking basics: LAN/WAN, TCP/IP, VPN, Firewalls

Experience with Android & iOS device support

Log analysis and troubleshooting skills

Familiarity with MDM tools and remote support tools

Job description

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

Years of Experience: 2 - 5 years of International Technical Support Experience

Key Responsibilities

• Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads
• Troubleshoot POS software, hardware, and peripheral devices
• Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)
• Handle payment transaction, settlement, and connectivity issues
• Perform device provisioning, configuration, and MDM management
• Provide remote troubleshooting support to field devices
• Analyze system logs and escalated incidents to identify root cause
• Document troubleshooting steps and maintain knowledge base articles
• Collaborate with Level 1, Level 2, Level 3 teams and external vendors
• Ensure issues are resolved within defined SLA timelines
• Maintain clear and professional communication with clients throughout the issue resolution process

Requirements

Required Technical Skills

• Knowledge of POS systems and payment processing workflows
• Networking basics: LAN/WAN, TCP/IP, VPN, Firewalls
• Experience with Android & iOS device support
• Log analysis and troubleshooting skills
• Familiarity with MDM tools and remote support tools

Soft Skills & Other Requirements

• Strong interpersonal and customer-handling skills
• Problem-solving and analytical mindset
• Ability to work in a fast-paced support environment
• Flexible to work in rotational shifts, including night shifts
• Team player with strong coordination skills