Sr.Technical Engineer

Foodhub

Chennai District

On-site

INR 400,000 - 600,000

Full time

14 days+

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Job summary

A dynamic technology provider seeks a Technical Support Specialist based in Chennai, India. The ideal candidate will have 2-5 years of experience in providing technical support for Android and iOS POS systems. Responsibilities include troubleshooting software and hardware, diagnosing network issues, and ensuring effective communication with clients. Strong knowledge of POS systems and payment processing is essential. The role requires flexibility for rotational shifts and offers the opportunity to work in a fast-paced environment.

Qualifications

2 - 5 years of International Technical Support Experience.
Strong knowledge of POS systems.
Flexible to work in rotational shifts, including night shifts.

Responsibilities

Provide technical support for Android and iOS POS systems.
Troubleshoot POS software, hardware, and peripheral devices.
Diagnose and resolve retail network issues.
Handle payment transaction issues.
Perform device provisioning and MDM management.
Provide remote troubleshooting support to field devices.
Analyze system logs and escalate incidents.
Document troubleshooting steps.
Collaborate with support teams and vendors.
Ensure issue resolution within SLA timelines.
Maintain professional communication with clients.

Skills

Knowledge of POS systems and payment processing workflows

Networking basics: LAN/WAN, TCP/IP, VPN, Firewalls

Experience with Android & iOS device support

Log analysis and troubleshooting skills

Familiarity with MDM tools and remote support tools

Strong interpersonal and customer-handling skills

Problem-solving and analytical mindset

Ability to work in a fast-paced support environment

Flexible to work in rotational shifts

Team player with strong coordination skills

Job description

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

Years of Experience: 2 - 5 years of International Technical Support Experience

Key Responsibilities

Provide technical support for Android and iOS POS systems, including payment devices such as EMV, NFC card readers, and PIN pads
Troubleshoot POS software, hardware, and peripheral devices
Diagnose and resolve retail network issues (LAN, WAN, TCP/IP, VPNs, Firewalls)
Handle payment transaction, settlement, and connectivity issues
Perform device provisioning, configuration, and MDM management
Provide remote troubleshooting support to field devices
Analyze system logs and escalated incidents to identify root cause
Document troubleshooting steps and maintain knowledge base articles
Collaborate with Level 1, Level 2, Level 3 teams and external vendors
Ensure issues are resolved within defined SLA timelines
Maintain clear and professional communication with clients throughout the issue resolution process