Analyst - Delivery

FoodHub; Chennai District; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Great work environment

Competitive Pay

Medical Insurance

Incentives

Job summary

FoodHub is seeking versatile Specialists to manage third-party platform integrations, ensuring client satisfaction and seamless operation. Applicants should have prior experience in account management or customer service and possess strong negotiation skills.

The role involves sales, technical onboarding, and client retention strategies. Enjoy a great working environment, competitive pay, and medical insurance.

Qualifications

• 2+ years experience in account management, Customer Service, sales, or technical support.
• Experience in technology sector; food tech background is advantageous.
• Strong ability to learn and adapt to evolving technology products.
• Familiarity with restaurant POS systems or third-party marketplaces is a plus.
• Excellent negotiation skills for sales and retention.

Responsibilities

• Reach out to existing clients to pitch integration services.
• Guide clients through the integration process.
• Monitor new integrations for 14 days to ensure a seamless transition.
• Act as the point of contact for technical issues.
• Manage cancellation requests, persuading clients of long-term value.

Skills

Account management skills

Customer Service

Sales Experience

Technical Support

Negotiation skills

Tools

Restaurant POS systems

Internal software tools

Job description

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

The job roles and responsibilities are:

• Reach out to existing Foodhub clients active on third‑party platforms via cold calls, warm transfers, and following up on interest forms to pitch our integration services.
• Guide clients through the integration process, providing clear "do’s and don't" for live operations.
• Monitor new integrations for the first 14 days using internal tools to ensure a seamless transition.
• Act as the dedicated point of contact for any technical issues or escalations for the clients you converted, ensuring full resolution.
• Manage cancellation requests by identifying pain points and persuading clients of the long‑term value of remaining integrated.

Requirements

We are seeking versatile Specialists to manage the full "360‑degree" lifecycle of third‑party platform integrations (Uber, Deliveroo, Just Eat, DoorDash, and Grubhub). This role is a blend of sales, technical onboarding, and long‑term account management. You will be responsible for bringing clients in, setting them up, and ensuring they stay satisfied and integrated.

The candidate should have the below skill sets:

• 2+ years of experience in account management, Customer Service, sales, or technical support.
• Experience in any relevant technology sector; a background in food tech is an advantage but not mandatory.
• A strong ability to learn and adapt to evolving technology products and internal software tools.
• Familiarity with restaurant POS systems or third‑party marketplaces is an added advantage.
• Excellent negotiation skills for both sales pitching and retention/cancellation handling.

Benefits

• Great work environment and friendly team culture
• Competitive Pay
• Medical Insurance
• Incentives

These vacancies are urgent. Immediate Interviews.