Senior Manager

FoodHub; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A technology solution provider is looking for an experienced Account Manager to enhance client relationships and drive revenue growth. The ideal candidate will have 6-10 years of managerial experience, possessing strong analytical skills and a passion for client success. Successful candidates will lead an account management team, quickly resolve client issues, and contribute to innovative strategies. This role is critical for maintaining and growing client accounts within a dynamic tech environment.

Qualifications

• Minimum of 6 - 10 years in a managerial role.
• Intelligent and analytical with the ability to provide creative resolutions.
• Desire to push boundaries and manage risks effectively.

Responsibilities

• Own the client relationship from the point of sale.
• Lead and manage the early life account management team.
• Resolve client issues quickly and efficiently.
• Deliver growth in revenue including upselling products.
• Work closely with territory managers for streamlined issue resolution.

Skills

Analytical skills

Leadership

Client relationship management

Problem-solving

Adaptability

Job description

Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venue, online order, delivery and POS businesses, giving them a multi-solution tech stack to drive their business forward and open new revenue streams.

From the moment a consumer is thinking of placing an order, to the time the order arrives at their door and a review is posted to social media, Foodhub has solutions to drive the consumer experience, whilst adding extra value via our ecosystem of partners. The Foodhub Tech Stack is extensive: from Web and Mobile Ordering to 3rd Party Order Aggregation, Dispatch and Self-Delivery, complete Hardware/Software POS systems, extensive array of POS integrations, On-Premise Kiosks, QR Code Ordering and Payment, Table-side Mobile Order/Receipt Printers, plus an extensive product and development team to support all of this.

Job Description

Responsibilities & Accountabilities:

The below are the basic roles and responsibilities:

• 'Own' the client relationship from the point of sale
  
• Lead, manage, and support the early life account management team
  
• Ensure, always, that new clients' problems are resolved quickly, by owning the issue and tracking resolution through the relevant back office/frontline teams
  
• Deliver growth in revenue including upselling products and increasing online and offline orders
  
• Resolve any issues created during the sale, including mismatch between client need and products sold
  
• Align packages with client affordability within a framework to be agreed - ensuring prompt action is taken to address clients that aren't getting what they expected or needed and neither are we
  
• Work closely with territory managers and regional support agents to create a streamlined approach to issue resolution and relationship management
  
• Understand the competitor environment
  
• Understand how Foodhub fits in to the industry and where, and actively research and learn everything about the industry from a commercial and a product perspective - ensuring a deep understanding about how to move the dial at a client level, generating value for clients wherever possible.
  

Requirements

The below are the experience level that is needed

• Minimum of 6 - 10 years in Managerical role.
• Intelligent and analytical - ability to go deeper than understanding the problem, providing creative and multi-dimensional resolutions
  
• Candidate with a desire to push the boundaries, try new things and risk failure with a reasonable degree of control!
  
• A natural leader that can inspire, encourage, and create exceptional levels of care and passion for the business within the team
  
• An imperfect perfectionist able to keep progressing without getting too bogged down in issues that cannot be easily resolved