Sr. Technical Consultant (TAM), Sr. Technical Acct Mgr (INDIA)

Amazon Web Services (AWS)

Gurugram District

On-site

INR 2,189,141 - 3,502,626

Full time

14 days+

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Job summary

Join Amazon Web Services (AWS) as a Senior Technical Consultant, a pivotal role that requires hands-on experience and expertise in technical consulting. You will provide critical support to enterprise customers, designing solutions while navigating complex operational challenges and ensuring their AWS environments remain operationally healthy.

Qualifications

10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience.
5+ years of design/implementation/operations/consulting with distributed applications experience.
Experience in external enterprise customer-facing role as a technical lead.

Responsibilities

Act as the primary technical point of contact for customers.
Oversee ongoing operations of business-critical applications.
Drive projects that improve support-related processes.

Skills

Troubleshooting

I.T. Consulting

Solution Designing

Application Development

Database Management

Big Data and Analytics

DevOps Consulting

Programming and Scripting

Education

Bachelor's Degree in Computer Science, IT, Math, or related discipline

Job description

Sr. Technical Consultant (TAM), Sr. Technical Acct Mgr (INDIA)

6 days ago Be among the first 25 applicants

Description

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we “Work Hard, Have Fun and Make History.”

As an increasing number of enterprises move their critical systems to the cloud, Amazon Internet Services Private Limited (AISPL) is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Sr. Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.

As a Sr. Technical Consultant, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.

This job is applicable to Gurugram, Mumbai and Bangalore locations.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

Learn and use Cloud technologies.
Interact with leading technologists around the world.
Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
Write tutorials, how-to videos, and other technical articles for the customer community.
Leverage your extensive customer support experience and provide feedback to internal AWS teams on how to improve our services.
Drive projects that improve support-related processes and our customers’ technical support experience.
Assist in Design/Architecture of AWS and Hybrid cloud solutions.
Help Enterprises define IT and business processes that work well with cloud deployments.
Be available outside of business hours to help coordinate the handling of urgent issues as needed.

A day in the life

A TAM's daily activities involve managing complex technical and critical service events while serving as the principal technical advisor for enterprise customers. They spend their time partnering with customers to optimize AWS usage, tracking operational issues, managing feature requests and launches, while also working directly with internal AWS teams to exceed customer expectations.

As a trusted advisor, they provide strategic technical guidance to help plan and build solutions using best practices, while keeping their customers' AWS environments operationally healthy.

About The Team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

Bachelor’s Degree in Computer Science, IT, Math, or related discipline required, or equivalent work experience
10+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
5+ years of design / implementation/ operations/consulting with distributed applications experience
Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience in a 24x7 operational services or support environment

Preferred Qualifications

Experience in internal enterprise or external customer-facing environment as a technical lead
Experience with AWS services or other cloud offerings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - AWS India - Karnataka

Job ID: A2999279

Seniority level