Sr. Technical Consultant - Middleware Support/SQL/Python/Snowflake

JDA Software; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

JDA Software is seeking an experienced Platform & Integration Support engineer in Bengaluru to manage Python & MuleSoft based services. You will install, patch, deploy, upgrade, and troubleshoot integration components while collaborating with Blue Yonder teams and customers to ensure uptime and performance.

You will work across Windows and Linux environments, monitor systems, and help optimize automation to reduce manual work.

Qualifications

• Bachelor’s degree in STEM and 3–6 years of software development or support.
• Willingness to support 24x7 production operations and shifts.
• Strong customer facing and communication skills (verbal and written).
• Proficient in SQL, REST/SOAP APIs, and monitoring tools.

Responsibilities

• Provide technical support for Python & MuleSoft-based applications and services.
• Resolve alerts and perform level 1–2 investigations of customer cases.
• Deploying, upgrading, and supporting Python/Mule/AMQ services/technologies.
• Coordinate with customer/product teams to meet deadlines and performance goals.
• Identify areas for automation to reduce manual effort and improve reliability.

Skills

Python

MuleSoft

APIs REST/SOAP

SQL Server

Jira/ServiceNow

Windows/Linux

Monitoring tools

Education

Bachelor’s degree in STEM

Tools

Salesforce

ServiceNow

Jira

Splunk

Zabbix

AppDynamics

ActiveMQ

Kafka

RabbitMQ

MuleSoft

Job description

**Overview:*** Leading **AI-driven Global Supply Chain Solutions Software Product Company** and one of Glassdoor’s “**Best Places to Work**”* Seeking an astute individual that has a **strong technical foundation** with the **additional ability to be hands-on** with the broader engineering team as part of the development/deployment cycle, and deep knowledge of industry best practices, with the ability to implement them working with both the platform, and the product teams.**Scope:*** Core responsibilities to include support and administration of Platform & Integration services components - Python based, Blue Yonder Connect (using MuleSoft) based adapters and services.* The team currently comprises of 60+ global associates across India (COE), NA working across 24/7 and is expected to grow. The incumbent will work with a team of technical staff within Blue Yonder Teams, Blue Yonder Customers, Blue Yonder Partners and should have experience in installing, patching, deploying, upgrading, troubleshooting and performance tuning of Applications, Integration Services, ESB/middleware components etc**Our current technical environment:*** **Software:** Python, MuleSoft, API’s* **Database**: MS SQL Server, Snowflake* **Cloud Architecture**: MS Azure* **Frameworks/Others**: Kafka, Elasticsearch, ETL/Data management services, knowledge on monitoring tools (Splunk, Zabbix, AppDynamics)**What you’ll do:*** Provide technical support for applications and services based on Python & Mulesoft* Support and resolve technical issues of Python based adapters and services including other Platform/Integration components* Technical support for resolving alerts, monitoring, level 1 & 2 investigation of issues, customer cases with Python related adapters & services* Deploying, upgrading, and supporting Python / Mule /AMQ / services/technologies* Working with customer/application/product teams ensuring the deadlines are not breached* Identifying areas improvement and cutting down the manual effort through automation**What we are looking for:*** Bachelor’s degree (STEM preferred) and minimum 3 to 6 years of experience in Software development/support* Ability to work flexible hours in shifts and the ability to support 24x7 production support operations* Strong customer facing skills and communication skills (verbal and written)* Strong knowledge of service management processes like incident, service request, change and problem* Working knowledge of ticket tracking tools like Salesforce/Service now/Jira* Strong troubleshooting skills* Good working knowledge on SQL (preferably Microsoft SQL server)* Working knowledge of API’s (REST and SOAP)* Experience in using monitoring tools (Splunk, Zabbix, AppDynamics) and dashboards for faster troubleshooting* Experience with Active MQ, Message Broker or other JMS based messaging platforms like Kafka, Rabbit MQ* Experience is using ARM for monitoring and analysis of the environments* Experience in working on Windows and Linux Operating System* Experience troubleshooting/Managing Runtime Servers* Experience working with Python & Mulesoft Connectors - Standard/Custom* Experience troubleshooting and performance tuning of ESB/middleware components* Learn Installation and configuration of Mule runtimes via Mule Management Console - Install or via Jenkins using MuleSoft API and standard deployment methodologies.* SaaS/Cloud/Azure experience a plus* Willingness to learn Blue Yonder Solution knowledge to optimize support and troubleshooting interactions and time* Experience working with any Planning or Execution Systems is a plus.* Prior systems administration/application configuration management experience is preferred.* Ability to adapt and respond to fast moving & changing project environments* Capable of facilitating (design sessions, conflict resolutions, brainstorming, etc.) meetings.* Well organized and ability to meet deadlines and multi-task.