Sr Technical Analyst - Support

JDA Software; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Blue Yonder in Pune is seeking an experienced L2 Production Support specialist for the ONE Network Supply Chain Application module suite. You will troubleshoot, analyze bugs and coordinate with NOC and business units to resolve production issues.

The role requires BS/MS in Engineering or CS, strong communication, 5–9 years' experience, and willingness to on-call 24x7 with shift flexibility. Immediate joiner preferred.

Qualifications

• Education: BS/MS in Engineering, Computer Science or Supply Chain preferred.
• Strong written and verbal communication skills; able to explain technical issues to non-technical stakeholders.
• Ability to analyze and debug in challenging environments; strong problem-solving mindset.
• 5-9 years of experience; Pune location; immediate joiner preferred.

Responsibilities

• Resolve customer and product issues independently or with engineers across groups.
• Coordinate with NOC and business units to identify and solve software issues.
• Provide status updates to management based on severity and impact.
• Document findings and create knowledgebase articles; develop scripts and artifacts.
• Produce workaround DB scripts to keep production running during fixes; on-call 24x7 rotational shifts.

Skills

Troubleshooting

Bug analysis

Communication skills

Interpersonal skills

On-call support

Shift work

Education

BS/MS in Engineering, Computer Science, Supply Chain preferred

Tools

Kibana

OpsGenie

Nagios

JIRA

MobaXterm

mRemote

SVN

P4

Job description

Scope

This role will be a member of the Production Support team for One Network’s Supply Chain Application module suite. ONE Network Supply Chain Application modules are built on the ONE Network Platform, a runtime and SDK for building enterprise business applications. The Supply Chain modules include components at various layers: server-side, integration, supply chain planning engines, work-flow management, user-interface and design-time studio tools.

Technical Environment

Operating System: Windows, Linux
Language: Java
J2EE technologies: JDK1.4, J2EE, AJAX
Java EE Servers: JBoss, Tomcat
Internet technologies: Style sheets, XML, SAX & DOM API’s
SQL Skills, Shell Scripting, PL SQL
Additional tools: Kibana, OpsGenie, Nagios, JIRA, MobaXterm, mRemote
Configuration management tools: SVN and P4

What we are looking for

This position will be responsible for L2 – Production Support, troubleshooting and analyzing bugs and working directly with NOC and Industry Business Units Education: BS/MS in Engineering, Computer Science, Supply Chain preferred. Must have strong written and verbal communication skills. Must be able to communicate technical issues clearly to individuals with various levels of Strong technical knowledge of product and should be able to analyze and debug in challenging environments. Must have strong interpersonal skills when working with non-technical individuals, including customers. Immediate joiner for Pune location 5 - 9 years max

What you will do

Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues. Communicate with Network Operations to identify and solve software issues. Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business. Interact with client services, professional services and other groups for troubleshooting efforts. Be proactive and inquisitive with a clear focus on problem solving. Must have flexibility with work hours and be able to provide on-demand support as required. Must be ready to be On Call 24X7 on a rotational basis. Must be willing to work in shifts on a rotational basis. Document findings, including production defects, follow standard support policies and work with the stakeholders to create knowledgebase articles. Develop code, scripts, extracts and other artifacts. Knowledge and experience to solve other complex technical issues. Urge to debug and analyze the production defects to identify root cause, provide logs and additional details needed for development for fixing issues Adhere to support policies and procedures including SLA Come up with workaround solutions, DB scripts in order to ensure production system is running while development is working on fixing a particular issue

Other Duties and Responsibilities

As determined by manager.

Our Values

Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential. ™ blueyonder.com “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc. Blue Yonder, Inc. 15059 N Scottsdale Rd, Ste 400 Scottsdale, AZ 85254