Sr. Technical Account Manager, ES - INDIA

Amazon; Hyderabad; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Amazon India is seeking an experienced Senior Technical Account Manager to be the primary technical liaison for Enterprise customers, planning, debugging, and overseeing operations of business-critical applications on AWS. You will troubleshoot across compute, storage, database, and networking, and guide customers through incidents, optimizations, and risk management.

You will collaborate with AWS Solutions Architects, Professional Services, and Sales to drive value and adoption, delivering

Qualifications

• 7+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development.
• Experience in external enterprise customer-facing roles as a technical lead.
• Strong oral and written communication skills with the ability to present to large and small audiences.

Responsibilities

• Be the primary technical point of contact for one or more customers, planning, debugging, and overseeing operations of business-critical applications.
• Troubleshoot across compute, storage, database, networking, and application layers using AWS tools.
• Develop relationships with customers to understand business needs and technical challenges.
• Lead technical discussions on incidents, trade-offs, and risk management with a range of partners and stakeholders.
• Collaborate with Solutions Architects, Professional Services Consultants, and Sales Account Managers to drive value.

Skills

Cloud computing

Infrastructure

Customer-facing

DevOps

Networking

Education

Bachelor's degree in CS/IT or STEM

Tools

AWS services

Job description

Description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. you'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Amazon has built a global reputation for being the most customer-centric company, a company that customers from all over the world recognize, value, and trust for both our products and services. Amazon has a fast-paced environment where we \"Work Hard, Have Fun and Make History\".

As an increasing number of enterprises move their critical systems to the cloud, AWS India is in need of highly efficient technical consulting talent to help our largest and strategically important customers navigate the operational challenges and complexities of AWS Cloud. We are looking for Technical Consultants to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application services, Networking, Server-less and more. This is not a sales role, but rather an opportunity to be the principal technical advisor for organizations ranging from start-ups to large enterprises.

As a Senior Technical Account Manager, you will be the primary technical point of contact for one or more customers helping to plan, debug, and oversee ongoing operations of business-critical applications. You will get your hands dirty, troubleshooting application, network, database, and architectural challenges using a suite of internal AWS Cloud tools as well as your existing knowledge and toolkits. We are seeking individuals with strong backgrounds in I.T. Consulting and in any of these related areas such as Solution Designing, Application and System Development, Database Management, Big Data and Analytics, DevOps Consulting, and Media technologies. Knowledge of programming and scripting is beneficial to the role.

Key job responsibilities

Every day will bring new and exciting challenges on the job while you:

• you'll build solutions, provide technical guidance and advocate for the customer




• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity




• Develop trusting relationships with customers, understanding their business needs and technical challenges




• Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management




• Consult with a range of partners from developers through to C-suite executives




• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers




• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS




• Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning




• Solve a variety of problems across different customers as they migrate their workloads to the cloud




• Uplift customer capabilities by running workshops, brown bag sessions, etc.

Watch a short video about life as a Technical Account Manager here: https://www.youtube.com/watch?v=J_Rm0QgWvQ8

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

A day in the life

As a Senior TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, Bedrock, SageMaker, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can’t achieve.

Basic Qualifications

• 7+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience




• Knowledge of of cloud based architecture, cloud services and experience in customer facing roles




• Bachelor's degree in computer science, IT, math, or equivalent, or experience in a STEM field equivalent to a four year degree




• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences




• Experience in a 24x7 operational services or support environment

Preferred Qualifications

• Experience in internal enterprise or external customer-facing environment as a technical lead




• Experience with AWS services or other cloud offerings




• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.