Sr Team Manager - BB, BM RM Managed Mgt Support

HSBC Global Services Limited; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

HSBC Global Services Limited in Pune, India, is seeking an experienced Team Leader for its Business Banking team. The role focuses on leading a team of Relationship Managers to acquire, retain, and grow International SME Commercial Banking relationships, while ensuring credit quality and adherence to risk policies.

You will drive lending strategies, coach a high-performance culture, and push digital product penetration, cross-selling to existing and new customers.

Qualifications

• Graduate or postgraduate with 8–10 years of experience in lending within Commercial Banking.
• Ability to drive a high-performance culture across the team and deliver customer/financial objectives.
• Drive digital product penetration and cross-sell to existing and new customers.

Responsibilities

• Lead, coach, manage and develop a team of Business Banking RMs to grow International SME Commercial Banking relationships.
• Participate in strategic decisions to drive BB business with focus on high-value domestic/international customers.
• Drive lending and risk policy best practices aligned with market norms.
• Own customer engagement and ensure service excellence across all interactions with HSBC.
• Enhance value of existing relationships by delivering suitable solutions and services.
• Maintain credit quality and lead a high-performing team of BBRMs and support staff.

Skills

Leadership

Team Management

Lending expertise

Digital product penetration

Education

Graduate / Postgraduate (MBA preferred)

Tools

AI-enabled tools

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor:

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through Business Banking, our international network offers comprehensive support and services to small and medium-sized businesses. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of relationship managers and product specialists provides a range of end-to-end solutions designed to help businesses reach their potential.

Business Banking

At HSBC, we recognize that India is not just a rapidly growing economy; it’s a diverse SME landscape known for its rich cultural heritage, technology innovation, and agricultural strength. As you navigate the complexities of today’s business landscape , HSBC Business Banking can help provide market-leading capabilities and solutions, along with the intelligence and confidence to adapt swiftly, act decisively, and operate with agility. Through Business Banking, we offer comprehensive product suits to meet the need of growing small and mid-size business in India. From raising short term working capital as well as long term growth aspirations, simple or complex trade finance, complex cash management and digital solutions or expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to end solutions designed to help small and large businesses reach their potential.

We are currently seeking an experienced professional to join the Business Banking team as Team Leader.

Principal Responsibilities

• The jobholder will lead, coach, manage and develop a team of Business Banking RMs to deliver bespoke strategic objectives to acquire, retain, and grow International SME Commercial Banking (CMB) customer relationships for HSBC
• To participate in strategic decisions to drive the BB business forward, with a strong focus on high value, quality domestic and international customers and prospects.
• To drive best practice in lending and risk policies ensuring this remains in line with economic and market practices.
• Owning customer engagement, ensuring service excellence at all times, for all aspects of any customer, prospect or professional’s interaction with HSBC and to improve customer engagement.
• Optimising the potential value and profitability of existing relationships by assisting in the delivery of solutions, products and services appropriate to meet customer need.
• Maintaining credit quality and leading a high performing team of business banking relationship managers and support managers.

Qualifications

• Graduate /Post graduate with at least 8-10 years of relevant experience of lending in Commercial Banking.
• Driving a high performance culture across the team delivering customer and financial objectives.
• Driving digital product penetration and cross sell to existing and new customers.

Pro-Tip: Familiarity with AI-enabled tools is an advantage.

Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India