Sr Systems Engineer - Zuora( Service Operations )

Francisco Partners

Pune District

On-site

INR 1,800,000 - 3,600,000

Full time

14 days+

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Benefits offered by this job

Recharge Days

Flexible Work Environment

Cheer Awards

Tuition Reimbursement

Job summary

Veradigm in Pune is seeking a seasoned Senior Business Analyst with deep Salesforce CPQ expertise to join the IT-led Business Systems team. You will own end-to-end CPQ requirements across quoting workflows, pricing models, and downstream integrations, partnering with Sales, Finance, and Product.

This role demands autonomy, strong communication, and proven CPQ delivery in complex environments. Hybrid work and cross-functional collaboration are key aspects of the role.

Qualifications

8+ years as a Business Analyst or Systems Analyst in enterprise IT environments.
4+ years hands-on Salesforce CPQ BA experience is required.
History of supporting or leading full-cycle CPQ engagements.
Experience in SaaS, healthcare IT or other high-complexity enterprise environments preferred.

Responsibilities

Serve as the BA lead for Salesforce CPQ initiatives, including new implementations and maintenance.
Own requirements for CPQ domains: catalog, pricing rules, discounts, approvals and templates.
Translate pricing and quoting logic into detailed specs and user stories with acceptance criteria.
Lead discovery sessions with Sales, Finance and Deal Desk to surface pain points and enhancements.
Support CPQ testing cycles, including UAT planning and defect triage.
Act as go-to BA for Salesforce platform enhancements beyond CPQ.

Skills

Salesforce CPQ

Stakeholder Management

Documentation

SQL

JIRA

Confluence

Excel

Communication

Tools

Zuora Billing

DocuSign

NetSuite

Salesforce CPQ

Job description

Expert Business Analyst – Salesforce CPQ

Pune, Hybrid

About the Role

We are seeking a seasoned, strategic Senior Business Analyst with deep Salesforce expertise and a strong specialization in Salesforce CPQ (Configure, Price, Quote) to join our Business Systems team within IT. This is a high‑impact role at the intersection of systems architecture, business process design, and cross‑functional stakeholder alignment.

You will serve as the primary BA authority for our Salesforce ecosystem, with CPQ as the centerpiece of your work. You'll own end‑to‑end requirements across complex quoting workflows, pricing models, approval hierarchies, product catalog structures, and downstream integrations with billing and ERP systems. You'll be embedded with Product and Engineering while maintaining close partnerships with Sales, Finance, Legal, and Operations — translating business needs into scalable, well‑documented technical solutions.

This role demands someone who can operate with significant autonomy, lead discovery with business stakeholders, and translate nuanced business rules into precise, implementable specifications. If you have the experience from complex CPQ implementations and the communication skills to match, we want to talk.

Core Responsibilities

Salesforce CPQ (Primary Focus)

Serve as the subject matter expert and BA lead for all Salesforce CPQ initiatives, including new implementations, enhancements, and ongoing maintenance
Own requirements gathering and documentation for CPQ‑specific domains: product catalog, bundles, pricing rules, discount schedules, quote templates, approval workflows, and contract lifecycle
Translate complex pricing and quoting business logic into detailed functional specifications, CPQ configuration requirements, and user stories with rigorous acceptance criteria
Partner with CPQ architects and developers to validate that configured solutions accurately reflect business rules and edge cases
Lead discovery sessions with Sales, Finance, and Deal Desk stakeholders to surface CPQ pain points, process gaps, and enhancement opportunities
Support CPQ testing cycles, including UAT planning, defect triage, and regression analysis

Salesforce Platform & Broader BA Responsibilities

Act as the go‑to BA for Salesforce platform enhancements beyond CPQ, including Sales Cloud, custom objects, flows, validation rules, and integrations
Lead backlog grooming and story refinement with development teams, ensuring stories are technically scoped, acceptance criteria are unambiguous, and sprint commitments are grounded in requirements clarity
Create and maintain comprehensive documentation: process flows, data dictionaries, object models, business rules, and integration specs
Identify and drive process improvement opportunities that optimize Salesforce utilization, reduce manual effort, and increase data quality
Support Agile ceremonies — sprint planning, stand‑ups, retrospectives — as an active, contributing participant
Track and communicate project progress, risks, and blockers with transparency across stakeholders and IT leadership

What You Bring

Experience & Background

8+ years of experience as a Business Analyst or Systems Analyst in enterprise IT environments
4+ years of hands‑on Salesforce CPQ BA experience — this is non‑negotiable; candidates without significant CPQ requirements work will not be considered
Demonstrated history of supporting or leading full‑cycle CPQ engagements, from discovery through post‑launch stabilization
Prior experience working in SaaS, healthcare IT, or other high‑complexity enterprise environments strongly preferred

Salesforce CPQ Expertise

Deep, working knowledge of CPQ data model: Products, Price Books, Price Rules, Quote Line Editor, Configuration Attributes, Product Rules, and Approval Processes
Ability to evaluate and document CPQ configuration options vs. custom development trade‑offs
Familiarity with CPQ‑to‑billing handoffs and downstream impacts on revenue recognition, contract amendments, and renewals
Experience with Salesforce CPQ integration patterns (e.g., Zuora Billing, DocuSign, NetSuite, or similar)

Technical & Analytical Skills

Expert‑level proficiency in Salesforce platform concepts: standard/custom objects, flows, process automation, profiles/permission sets, and governor limits awareness
Comfort with API integration concepts and data flow documentation; light SQL for data validation and analysis
Proficiency in JIRA, Confluence, Lucidchart/Visio, and Excel/Google Sheets for requirements management and analysis

Soft Skills & Ways of Working

Exceptional written and verbal communication — able to effectively bridge business stakeholders and IT delivery teams
Skilled at navigating ambiguity, aligning competing stakeholder priorities, and driving toward decisions
Highly organized with the ability to manage multiple concurrent workstreams without sacrificing quality
Self‑directed and proactive; you surface issues before they become blockers

Bonus Qualifications

Salesforce CPQ Specialist or Salesforce Administrator certification
Experience with Zuora, NetSuite, Workday, or other enterprise billing/ERP platforms
Familiarity with revenue recognition principles (ASC 606) as they relate to quoting and contract configuration
IIBA CBAP or Certified Scrum Product Owner (CSPO) certification
Background supporting Deal Desk, Sales Ops, or Finance teams as an IT systems partner

Why This Role

You won't be a ticket‑taker here. You'll be the person who defines how Salesforce CPQ actually works — the rules, the logic, the edge cases, and the experience for every rep who opens a quote. As part of our Business Systems team, you'll have real ownership, strong technical partners, and the kind of enterprise complexity that keeps the work interesting. If you're ready to do the most meaningful BA work of your career, this is the opportunity.

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.