At Altera, our mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes.
Our vision is a Connected Community of Health. With the largest community of client in healthcare, we deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. We offer exciting new career opportunities in various locations throughout North America.
Responsibilities
- Provision and maintain Azure IaaS and Azure PaaS (AKS Cluster), Azure Infrastructure environment
- Manage client and project issues and lead them to closure
- Responsible for supporting Altera applications over Windows Server
- Mentor team to increase their skills and promote consistency
- Work with product line to understand them better and improve services provided by team to gain client satisfaction
- Maintain KPI of Allscripts hosted applications and adhere to internal and external SLA
- Guide and mentor associates on technical challenges and work with them to identify improvement areas in infrastructure
- Drive continuous automation and improvement in SOPs
- Work with management to attain organizational goals and KPIs
- Progress to keep service upgrade as per new development technologies and create strategy proposals to migrate clients to them
Qualifications
- Bachelor’s degree required
- Experience supporting Cloud infra is required, Azure experience is an added advantage
- Certification in various technologies required in Data Center Operations will be added advantages
Experience
- Worked in supporting 24x7 Cloud support, implementation, and day to day operations
- Working knowledge of Cloud deployment of VM, Storage account, VNet, Key Vault, NSG/ASG and other Cloud resources
- Experience with Infrastructure as a Code and CI/CD pipeline
- Experience with Azure Security Center, Patch Management, Desired State, and file integrity monitoring services
- Understanding of Cloud networking, Backup and DR
- Experience supporting Microsoft technologies such as Windows Server, File Server, AD, DNS, IIS, and SQL
- Health care IT experience is a plus
- Served in lead role for minimum 2 years for implementation/project team
Travel Requirements
- Able and willing to travel as required, internationally on short-term basis
Working Arrangements
- May require on-call after hours support
- May require to be on call to support problem cases outside working hours
- Work performed in a standard office environment with minimal exposure to health or safety hazards
Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability, and life insurance.
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.