Associate Systems Support Engineer

MediSolution; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Harris in Pune, India is seeking a System Administrator to support and optimize our application systems and databases across development and QA environments.

The role requires 1+ year experience with AppDynamics, DynaTrace or NewRelic, Windows Server, and ITIL/ServiceNow familiarity. You will work in a 24x7 shift pattern and collaborate with global teams to ensure high availability.

Qualifications

• 1+ years in supporting and monitoring APM tools (AppDynamics/NewRelic/DynaTrace).
• Experience with Windows server infrastructure, IIS, and SQL Always On.
• Knowledge of ITIL framework and ITSM tools like ServiceNow.

Responsibilities

• Provide premium client services and track ongoing issues to resolution.
• Monitor application performance and prepare regular read-outs for clients.
• Analyze and drive remediation of performance issues across environments.
• Create documentation for procedures and participate in daily/weekly calls.
• Work in a 24x7 operational environment with rotating shifts.

Skills

AppDynamics

DynaTrace

NewRelic

Windows Server

SQL

ITIL

English proficiency

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Job description

At Altera, our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health. With the largest community of clients in healthcare, Altera is able to deliver an integrated platform of clinical, financial, connectivity, and information solutions to facilitate enhanced collaboration and exchange of critical patient information. In this System Administrator role, the ideal candidate will assist with day-to-day operations on technical issues and problems, as well as participate in the initiation and planning phases of organizational projects. The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Altera Software Development and QA environments.

Responsibilities

• Providing premium client services, working with the client, tracking their ongoing issues, and helping them resolve those issues.
• Providing weekly/monthly client read-outs and presentations Client's point of contact on any application/database performance issue.
• Excelling at AppDynamics - Application performance management tool and utilizing it to monitor/evaluate application performance.
• Identify, qualify & help drive the issues/bugs to remediation/resolution.
• Keep track of identified issues/fixes and drive this resolution across the client base.
• Assess the extremely complicated application and database performance issues and drive them to resolution.
• Identify known issues and turn them into an alert and establish operational workflow with operational teams.
• Prepare necessary documentation around technical procedures as well as operational procedures.
• Participate in weekly/daily technical/leadership calls to update on the progress.
• Working in a 24*7 operational environment with rotational shifts.
• Responsible for handling analysis, troubleshooting, and resolution.

Experience & Knowledge

• Experience/Knowledge of Application/Infrastructure Monitoring tools/solutions.
• Candidate must have 1+ years of experience in supporting and monitoring DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
• Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
• Windows cluster, COM+, Log Parser Basics of Networking and Azure Monitoring Intermediate to Professional level of experience in SQL.
• E.g., SQL Jobs, SQL queries, Blocking, Always On Experience with ITSM tools such as Service desk/ServiceNow.
• Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage) International support experience (preferably US or Europe i.e., good command of verbal and written English)

Bachelor’s degree in computer science/IT Any relevant IT certification would be a plus Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team.

At Harris, we believe great people build great software.

We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers.

Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy.

In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail].

Accommodation requests may be made at any time.

This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring.

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role.

This technology supports efficiency and consistency in the early stages, but it never replaces human judgement.

All subsequent evaluations and final hiring decisions are made by our recruitment professionals.

AI does not make final hiring decisions.