Sr Systems Engineer

Harris Computer; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Harris Computer in Pune, India, seeks an experienced technical support specialist to assist with software upgrades, deployments, and healthcare IT operations. The role involves collaborating with product support and development teams to triage issues and deliver tailored, high-quality solutions.

You will manage client expectations, ensure smooth runs of SQL databases, and provide after-hours support as needed. Occasional travel may be required.

Qualifications

• 3–5 years in technical support, software upgrades, or deployments.
• Proven expertise in SQL and database management.
• Healthcare IT experience is advantageous.

Responsibilities

• Provide thorough software support and diagnose issues.
• Triage issues with product support and development teams.
• Address client needs with tailored solutions and high-quality service.
• Define, prioritize, and execute tasks to meet deadlines.
• Communicate complex concepts to technical and non-technical audiences.
• Maintain professional client relationships through the project lifecycle.

Skills

Altera EHR

Healthcare IT

Windows Server

MS SQL Server

Azure Cloud

IIS

PowerShell

Education

Bachelor's degree in Engineering/CS

Equivalent experience or relevant certificates

Tools

Virtualization

Networking

Server Administration

Security

Database management

Job description

Job Description

Position Summary

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Key Responsibilities

Technical Expertise

• In-depth knowledge of Altera EHR solutions and healthcare industry workflows.

• Expertise in Windows Servers, MS SQL Server, Azure Cloud, networking, and security.

• Hands-on experience with database management, demonstrating strong troubleshooting and communication skills.

• Proficiency in Virtualization, Cloud Computing, Server Administration, and related technologies.

• Deploy SSL certificates and conduct post-patching validations.

• Troubleshoot issues related to IIS, application pools, and resource utilization (CPU, memory, disk).

• Develop and execute PowerShell scripts, analyze results, and troubleshoot as needed.

• Perform requirement gathering and technical assessment of inventory.

• Propose hardware and software requirements following deployment guidelines.

• Create detailed runbooks for each environment to ensure operational efficiency.

• Conduct root cause analysis and assess single points of failure.

• Consistently meet or exceed organizational utilization targets.

Software Support and Development

• Deliver thorough software support focused on diagnosing and resolving issues.

• Collaborate with product support and development teams to triage and resolve known application bugs.

Customer-Centric Approach

• Anticipate and address client needs, delivering tailored solutions and high-quality services.

• Define and manage client expectations through effective questioning and collaboration.

• Build trust by addressing issues transparently and presenting actionable recommendations.

• Maintain professionalism and manage client relationships throughout the project lifecycle.

Task and Team work

• Define, prioritize, and execute tasks to meet project deadlines effectively.

• Collaborate with cross-functional teams within the organization to ensure project success.

Communication Skills

• Articulate technical ideas and solutions clearly to both technical and non-technical audiences.

• Uphold a customer-first mindset while maintaining professionalism in communication.

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Qualifications

Academic and Professional Requirements:

• Bachelor's degree in engineering, Computer Science, or a related field (preferred).

• Equivalent experience or relevant certificates will also be considered.

Experience:

• 3-5 years of experience in technical support, software upgrades, deployments, or related domains.

• Proven expertise in SQL and database management.

• Strong client-facing skills with a track record of managing critical and complex environments.

• Experience in Healthcare IT, particularly with clinical acute/ancillary products, is advantageous.

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Travel Requirements

• Occasional travel to client sites for business needs.

Working Arrangements

• Flexibility to work in shifts, including after-hours and on-call support.

• Standard office environment with minimal exposure to health or safety risks.

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Requirements: