Expert Systems Engineer

Altera Digital Health APAC; Maharashtra; On-site; INR 900,000 - 1,500,000; Full time

Job summary

A healthcare solutions company is seeking an Expert System Engineer for its Canadian Business Unit, based in India. This remote or office-based role involves managing software environments, executing upgrades, and providing infrastructure support. The ideal candidate has 6+ years in system engineering, especially in Healthcare IT, along with strong skills in Windows Server, Microsoft Azure, and SQL Server. Exceptional English communication skills and availability for CST hours are essential.

Qualifications

• 6+ years of experience in system engineering, preferably in Healthcare IT.
• Exceptional English verbal and written communication skills.
• Ability to work in the CST time zone.

Responsibilities

• Lead the installation, configuration, and provisioning of software environments.
• Execute complex software upgrades and data migrations.
• Manage and maintain Windows-based server architectures and Azure environments.
• Perform SQL Server performance tuning and troubleshooting tasks.
• Utilize PowerShell for system automation.
• Track and resolve technical issues using ServiceNow.
• Maintain deployment scripts via GitHub.

Skills

Windows Server administration

Microsoft Azure cloud services

SQL Server (T-SQL, backups, relational management)

Intermediate to advanced PowerShell

ServiceNow for ticketing

GitHub for version control

Job description

Job Title: Expert System Engineer (Global Support - Canada Business Unit)

Location: India (Remote/Office-based)

Shift: CST Timezone (North American Support)

Role Overview

As an Expert System Engineer within the Altera Canada Business Unit, you will be the technical backbone for our Canadian healthcare clients. This role focuses on the end-to-end lifecycle of Altera software environments—from initial installation and complex configurations to critical migrations and version upgrades. You will ensure that our clinical and financial platforms are robust, scalable, and high-performing.

Key Responsibilities

• Environment Management: Lead the installation, configuration, and provisioning of Altera software environments for Canadian healthcare providers.
• Upgrades & Migrations: Execute complex software upgrades and data migrations, ensuring minimal downtime and data integrity.
• Infrastructure Support: Manage and maintain Windows-based server architectures and Azure cloud environments.
• Database Administration: Perform intermediate SQL Server tasks including performance tuning, scripting, and troubleshooting.
• Automation: Utilize PowerShell to automate repetitive deployment tasks and system health checks.
• Incident Management: Use ServiceNow to track, manage, and resolve technical issues within established SLAs.
• Version Control: Maintain deployment scripts and documentation via GitHub.

Required Technical Skills

• Core Systems: Experience in Windows Server administration and Microsoft Azure cloud services.
• Database: Proficiency in SQL Server (T-SQL, backups, and relational database management).
• Scripting: Intermediate to advanced PowerShell for system automation.
• Workflow Tools: Experience with ServiceNow for ticketing and GitHub for version control.

Altera Product Expertise

• Sunrise Clinical Manager (SCM)
• Sunrise Financial Manager (SFM)
• CPM (Clinical Performance Management)
• Altera Patient Flow

Qualifications & Soft Skills

• Communication: Exceptional English verbal and written communication skills (crucial for supporting Canadian stakeholders).
• Adaptability: Proven ability to work the CST (Central Standard Time) shift to align with Canadian business hours.
• Experience: 6+ years of experience in system engineering, preferably within the Healthcare IT sector.