Sr. System Engineer

Yamaha Motor Solutions; Faridabad District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Yamaha Motor Solutions is seeking an experienced IT support engineer to manage AWS and Linux/ Windows environments. You will monitor, troubleshoot, and respond to incidents 24/7, coordinating with cross-functional teams to keep services available and secure.

You will document procedures, manage backups and security updates, and contribute to KPI analysis while participating in on-call rotations to handle critical incidents.

Qualifications

• 3-4 years of support experience in a tech infra role.
• Experience with AWS services: EC2, ECS, CloudWatch, RDS, S3, IAM.
• Proficient in Docker and Ansible for infrastructure automation.
• Familiar with GitHub and CI/CD concepts.
• Basic understanding of DevSecOps practices and security best practices.
• Strong troubleshooting, documentation and communication skills.

Responsibilities

• Provide technical support for AWS infrastructure, Linux and Windows systems.
• Monitor environments 24/7 for availability, performance and security.
• Respond to client inquiries via monitoring tools, email, chat and phone.
• Collaborate with cross-functional teams to resolve complex issues.
• Perform system administration tasks: user mgmt, backups, updates, security patches.
• Track SLA, analyze server KPIs and maintain incident/release lifecycle.
• Create and maintain technical docs, SOPs and knowledge base articles.
• Proactively identify issues and suggest improvements for infra scalability.

Skills

AWS support experience

Troubleshooting

Communication

Documentation

On-call mindset

Security awareness

Tools

Docker

Ansible

GitHub

CI/CD concepts

CloudWatch

Grafana

Splunk

Job description

1. Provide technical support for AWS (Amazon Web Services) infrastructure, Linux ,Windows system and related technologies.

2. Monitor AWS environments and Linux ,Windows system ensuring their availability, performance, and security 24/7.

3. Respond to and resolve client's inquiries, issues, and incidents through various channels, including monitoring tools, email, chat, and phone.

4. Collaborate with cross-functional teams to resolve complex technical issues and provide timely solutions.

5. Perform system administration tasks, including user management, server monitoring, backup and recovery, and security updates etc.

6. Tracking SLA and doing data analysis for server KPIs.

7. Maintaining and Tracking the Incident and Release lifecycle.

8. Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).

9. Proactively identify potential issues and suggest improvements to enhance the performance, security, and scalability of the infrastructure.

10. Participate in an on-call rotation to provide after-hours support and respond to critical incidents.

11. Stay up to date with the latest AWS services, Linux technologies, and industry best practices to ensure the delivery of high-quality support.

Roles and Responsibilities

Required Skills

• 3 - 4 years of Support experience
• AWS (EC2, ECS, CloudWatch, RDS, S3, IAM, etc.)
• Docker, Ansible
• Linux
• Github and CI/CD concepts
• Basic understanding of DevSecOps practices
• Good troubleshooting, communication, and documentation skills

Preferred Skills

• Knowledge of monitoring tools (Zabbix, CloudWatch, Grafana, Splunk)
• Basic scripting (Shell/Python)
• AWS solution architect certification