Sr. Support Engineer - Sql, Oracle, Linux Scripting, Java, Kibana

JDA Software; Pune District; On-site; INR 1,200,000 - 2,300,000; Full time

Job summary

Blue Yonder seeks a Senior Support Engineer to own customer issues end-to-end, drive proactive resolution, and optimize performance across databases, apps and cloud services. The role requires strong troubleshooting, collaboration with cross-functional teams, and a focus on operational excellence.

You will mentor teammates, contribute to automation and process improvements, and ensure high-quality service delivery across UAT, Production, DR, and other environments.

Qualifications

• 8–10 years of experience in senior production/support roles.
• Strong SQL/Oracle and database performance tuning skills.
• Proven incident management and root-cause analysis abilities.
• Experience in production application support and cloud environments.

Responsibilities

• Own customer issues end-to-end, including high-impact incidents.
• Troubleshoot across application, database, and cloud layers.
• Perform root cause analysis and implement preventive measures.
• Monitor system health using metrics and trends to spot improvements.
• Tune DB and application performance to optimize overall system.
• Support go-live and post-implementation handovers with strong ops readiness.
• Drive automation and process improvements in support workflows.
• Mentor junior engineers and share knowledge across the team.

Skills

SQL/Oracle

DB performance tuning

Production support

Incident management

Cloud technologies

Monitoring tools

Automation scripting

Customer communication

Tools

AppDynamics

Splunk

Kibana

JIRA

GitHub

Jenkins

Job description

Overview

We are looking for a Senior Support Engineer to join the Blue Yonder Support (BYN) team, responsible for delivering exceptional customer experience through end-to-end ownership of customer solutions. This role involves proactive issue resolution, performance optimization, and continuous improvement to ensure high service quality, system stability, and customer satisfaction.

Scope

Own customer environments across UAT, Production, DR, and SPT Drive proactive monitoring, incident prevention, and root cause analysis Engage early in implementation projects to ensure seamless transition to operations Collaborate with TAMs, Engineering, and DevOps teams to improve service delivery Contribute to automation, process improvement, and operational excellence initiatives Act as SME and mentor team members Our current technical environment: Databases: SQL, Oracle Cloud: Microsoft Azure, Oracle Cloud Technologies: Java, APIs, SQL, UNIX Monitoring & Observability: AppDynamics, Splunk, logs and performance tools , Kibana Tools & Platforms: JIRA, CI/CD (GitHub, Jenkins), scripting (Python, PowerShell, Shell) Architecture: Multi-tier client-server systems, load balancers, middleware integrations

What you’ll do

• Own customer issues end-to-end, especially high-impact and complex incidents
• Perform deep technical troubleshooting across application, database, and cloud layers
• Conduct root cause analysis and implement preventive measures
• Monitor system health and identify improvement opportunities using metrics and trends
• Optimize system performance (DB tuning, query optimization, application performance)
• Support go-live and post-implementation transitions with strong operational readiness
• Drive automation and efficiency improvements in support processes
• Mentor junior engineers and contribute to technical knowledge sharing

What we are looking for

• Strong expertise in SQL/Oracle and database performance tuning
• Experience in production application support and incident management
• Total experience : 8 - 10 years
• Location: Pune
• Good understanding of cloud technologies
• Hands-on experience with monitoring tools
• Strong troubleshooting skills across application, integration, and infrastructure layers
• Knowledge of APIs/integration troubleshooting
• Scripting/automation experience (Python, Shell, PowerShell) is a plus
• Excellent communication, collaboration, and customer management skills
• Proactive mindset with focus on ownership, continuous improvement, and customer satisfaction

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About us

A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity. What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Headquarters

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666