Sr Support Engineer L2

NTT DATA, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA, Inc. is seeking a Sr. Support Engineer (L2) to join our Bangalore team. You will support ADF, Azure SQL, Databricks, Snowflake and Power BI in production and operate in a 24×7 shift model to ensure continuous service.

Responsibilities include advanced troubleshooting, performing reruns and backfills, validating data and escalating to L3 only when an engineering change is required. Strong diagnostic and remediation communication is essential.

Qualifications

• Experience supporting ADF, Azure SQL, Databricks, Snowflake and Power BI in production environments.
• Ability to operate in a 24×7 support model with rotating shifts.
• Perform advanced troubleshooting across data platforms and orchestrate reruns, restarts and backfills.

Responsibilities

• Support ADF, Azure SQL, Databricks, Snowflake and Power BI in production environments.
• Operate in a 24×7 support model with rotating shifts.
• Perform advanced troubleshooting across data platforms.

Skills

ADF

Azure SQL

Databricks

Snowflake

Power BI

Job description

Job Description:

Req ID:363060

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Sr. Support Engineer (L2) to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
• Effective operation in a 24×7 support model with rotating shifts
• Perform advanced troubleshooting across supported data platforms
• Execute reruns, restarts, backfills, and rollbacks to restore service
• Conduct data validation and reconciliation to confirm recovery
• Apply temporary mitigations to stabilize production workloads
• Restore service quickly and safely. Escalate to L3 only when an engineering change is required.
• Provide complete diagnostic information, impact assessment, and attempted remediation details during escalation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.