Sr Specialist , Technology Partnership

Merck Sharp & Dohme (MSD); Mumbai; Hybrid; INR 1,200,000 - 2,100,000; Full time

Job summary

Merck Sharp & Dohme (MSD) in Mumbai, India, seeks a hands-on Business Technology Partner - Senior Specialist to deploy, support and scale digital capabilities in-market. You will run local readiness, training and hyper-care coordination with end users and support teams.

The role reports to the Market Engagement governance and contributes to the activation plan and local enablement. Strong business-IT translation and cross-functional collaboration are essential.

Qualifications

• 5+ years experience in technology-related roles (business analyst, implementation specialist, digital project coordination) in a regulated environment.
• Familiarity with commercial digital platforms (CRM, content tools, BI dashboards) and AI; ability to learn configuration/admin basics.
• Strong organizational skills to manage training schedules, issue logs and deployment tasks; basic agile familiarity is beneficial.
• Strong communication skills; confidence training/supporting end users and translating between business needs and technical updates.

Responsibilities

• Local demand coordination: capture and clarify user needs; document user stories and feed into intake/governance mechanisms.
• Execute local activation tasks: support deployments by coordinating local activities (readiness checklists, stakeholder touchpoints, data preparation).
• Business readiness training: organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.
• Hypercare and issue triage: provide first-line support during rollout; manage issue logs; liaise with IT run/support and product teams to resolve problems.
• Adoption monitoring: track basic adoption/usage signals and user feedback; escalate risks, adoption barriers and unmet needs
• Risk compliance follow-through: ensure local training, access and documentation steps are completed; maintain evidence of local approvals/training where required.
• Continuous improvement: act as eyes and ears in-market; collect pain points and best practices; contribute to reusable playbooks and FAQs.
• Act as the Designated Point of Contact towards local authorities, while connecting to (and mobilizing) the relevant regional and global teams

Skills

Benefits Management

Business Analysis

Business Process Improvements

Business Requirements Analysis

Governance Management

Implement Training Programs

Information Technology Management

Organizational Readiness

PRM

Tools

CRM

BI Dashboards

Job description

Job Summary

The Business Technology Partner (BTP) - Senior Specialist is a hands‑on individual contributor focused on deploying, supporting and scaling DHH digital capabilities in-market. The role executes local readiness activities, supports training and adoption, and provides hyper-care triage and day-to-day coordination with end users and support teams.

The BTP operates within the market activation plan under the market roadmap and governance set by the Market Engagement Lead.

This role supports activation execution through local enablement and operational follow-through.

Primary Responsibilities

• Local demand coordination: capture and clarify user needs; document user stories and feed into established intake/governance mechanisms.
• Execute local activation tasks: support deployments by coordinating local activities (readiness checklists, stakeholder touchpoints, data preparation) in line with the activation plan.
• Business readiness training: organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.
• Hypercare and issue triage: provide first‑line support during rollout/hyper care; manage issue logs; liaise with IT run/support and product teams to resolve problems.
• Adoption monitoring: track basic adoption/usage signals and user feedback; escalation risks, adoption barriers and unmet needs
• Risk compliance follow-through: ensure local training, access and documentation steps are completed; maintain evidence of local approvals/training where required.
• Continuous improvement: act as eyes and ears in-market; collect pain points and best practices; contribute to reusable playbooks and FAQs.
• Act as the Designated Point of Contact towards local authorities, while connecting to (and mobilizing) the relevant regional and global teams

Measures of Success

• High-quality readiness and training execution leading to smooth go-lives.
• Fast, effective hyper-care triage and resolution pathways.
• Sustained utilization of deployed capabilities and clear feedback loops to product teams.
• Complete and accurate local compliance documentation/tasks for deployments.

Qualifications Experience

• Typically 5+ years experience in technology-related roles (business analyst, implementation specialist, digital project coordination) in a regulated environment.
• Familiarity with commercial digital platforms (CRM, content tools, BI dashboards) and AI; ability to learn configuration/admin basics.
• Strong organizational skills to manage training schedules, issue logs and deployment tasks; basic agile familiarity is beneficial.
• Strong communication skills; confidence training/supporting end users and translating between business needs and technical updates.

Required Skills

• Benefits Management
• Business Analysis
• Business Process Improvements
• Business Requirements Analysis
• Governance Management
• Implement Training Programs
• Information Technology Management
• Organizational Readiness
• Partner Relationship Management (PRM)

Job Details

• Employee Status: Regular
• Relocation: Domestic
• VISA Sponsorship: No
• Travel Requirements: 10%
• Flexible Work Arrangements: Hybrid
• Shift: 1st - Day
• Valid Driving License: Yes
• Hazardous Material(s): NA

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.