People Support Specialist Lead - CDBS India

PowerToFly; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Cummins Bengaluru-based role focuses on deploying specialized HR processes and programs across India with an on-site team for CDBS, delivering expert support to managers and employees. The specialist will influence HR policy application, ensure compliance with local laws, and drive continuous improvement across HR operations.

The role emphasizes coaching, stakeholder collaboration, and proactive execution of HR processes to optimize employee experiences and organizational effectiveness.

Qualifications

• College, university, or equivalent degree in Human Resources, Business, or related field highly preferred
• Intermediate relevant work experience required; significant experience in specialized HR topical areas preferred

Responsibilities

• Addresses escalated inquiries promptly and effectively, providing high-quality support for complex issues to deliver enhanced experiences to managers and employees
• Coaches employees and managers on specialist HR processes, programs and initiatives
• Builds and maintains relationships with key stakeholders including employees, managers, and internal HR teams to ensure effective communication and collaboration for the HR specialism
• Oversees local adjustments to specialist HR policies and processes
• Efficiently and proactively execute specialized processes, ensuring delivery is in accordance with established standards; monitors legislative compliance and takes action to ensure all requirements and agreements are met
• Ensures the consistent delivery and application of HR knowledge to resolve employee and manager specialist enquiries
• Ensures the voice of employees and managers are heard and shared with the right stakeholders
• Champions excellence in customer support and drives continuous improvement, setting high standards for the team in delivering HR solutions
• Leads and participates in initiatives to improve the overall effectiveness of human resources processes; leads specific improvement initiatives in specialist areas, and/or for the enterprise or geography/sub-geography

Skills

Employee Relations

Data Analytics

HR Consulting

HR Business Process Execution

Effective Communication

Decision Making

Diversity & Inclusion

Self-Awareness

Process Optimization

Facilitation

Education

Bachelor's degree in HR or related field

Job description

Job Summary

Responsible for the deployment of specialized HR processes and programs within designated geography or sub-geography, specialization may include but not limited to employee/labor relations, compensation or talent development. Provides specialized support for complex enquiries. Delivers specialist solutions that enhance the employee experience, create seamless HR solutions for the end-user, drive efficiency and are compliant with local legislation and company policies. The role will leverage the full HR function to meet business needs and deliver as one HR team.

Key Responsibilities

• Addresses escalated inquiries promptly and effectively, providing high-quality support for complex issues to deliver enhanced experiences to managers and employees.
• Coaches employees and managers on specialist Human Resources processes, programs and initiatives.
• Builds and maintains relationships with key stakeholders including employees, managers, and internal HR teams to ensure effective communication and collaboration for the HR specialism.
• Oversees local adjustments to specialist HR policies and processes.
• Efficiently and proactively execute specialized processes, ensuring delivery is in accordance with established standards; monitors legislative compliance and takes action to ensure all requirements and agreements are met.
• Ensures the consistent delivery and application of HR knowledge to resolve employee and manager specialist enquiries.
• Ensures the voice of employees and managers are heard and shared with the right stakeholders.
• Champions excellence in customer support and drives continuous improvement, setting high standards for the team in delivering HR solutions.
• Leads and participates in initiatives to improve the overall effectiveness of human resources processes; leads specific improvement initiatives in specialist areas, and/or for the enterprise or geography/sub-geography.

Competencies

• Employee Relations - Builds constructive relationships with employees and other stakeholders; reinforces consistent application of Cummins standards applies knowledge of employment and labor law; effectively manages conflict; builds and maintains a collaborative, productive work environment through information sharing and consultation.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Human Resources Consulting - Collaborates with partners to observe the environment and apply sound judgment informed by knowledge, skills, and experiences to diagnose, identify and optimize opportunities to provide holistic solutions, while balancing the needs of stakeholders, primarily employees, with those of the organization.
• Human Resources Business Process Execution - Manages the execution of Human Resources business processes, seeking efficiency, accuracy, positive business performance outcomes and operational agility; integrates activities across processes as needed; assures compliance with process and legal requirements; effectively balances process requirements and business leader needs.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Facilitation - Guides group discussions or training by creating an active environment where questions are posed, perspectives are shared, and debates occur with the goal of gaining understanding, analyzing issues, resolving conflict, exploring solutions, or making decisions.

Education, Licenses, Certifications

College, university, or equivalent degree in Human Resources, Business, or related field highly preferred

Experience

Intermediate relevant work experience required; significant experience in specialized HR topical areas preferred.

Location

Based in Bengaluru, this role will lead People Support (HR Operations) for CDBS India by taking on the role of People Support Specialist - CDBS as well as and lead and be responsible for a team of three site-based People Advisors across Bengaluru, Hosur, and Mysuru. Incumbent will play a pivotal role in implementing and sustaining the HR Operating Model at CDBS including change management. The incumbent will work closely with India People Support Team Leaders for seamless deployment of related processes at CDBS. This is an onsite role at Bengaluru and requires travel to Hosur and Mysuru once or twice a month.

Additional Information

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.