Senior Specialist , Technology Partnership

MSD; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

MSD Mumbai seeks a hands-on Business Technology Partner – Senior Specialist to deploy and scale digital capabilities in-market. You will manage local readiness, coordinate activation tasks, and deliver user training to ensure sustainable adoption.

The role involves capturing user needs, documenting requirements, providing hyper-care support, and coordinating with IT run/support and product teams. Familiarity with CRM, BI dashboards, and AI-enabled platforms, plus strong communication, is

Qualifications

• 5+ years in technology-related roles in a regulated environment.
• Familiarity with CRM, content tools, BI dashboards and AI; ability to learn configuration/admin basics.
• Strong organizational skills to manage training schedules, issue logs and deployment tasks; basic agile familiarity.

Responsibilities

• Local demand coordination and capture; document user needs and feed into governance.
• Execute activation tasks and coordinate local activities per the activation plan.
• Organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.
• Hypercare and issue triage; provide first-line support during rollout and liaise with IT/run teams.

Skills

Benefits Management

Business Analysis

Data Feeds

Program Management

Training Delivery

Stakeholder Relationship Management

Strategic Planning

User Acceptance Testing

Tools

CRM

BI Dashboards

Content Tools

Job description

Job Description

Role Summary

The Business Technology Partner (BTP) – Senior Specialist is a hands-on individual contributor focused on deploying, supporting and scaling DHH digital capabilities in-market. The role executes local readiness activities, supports training and adoption, and provides hyper-care triage and day-to-day coordination with end users and support teams.

TheBTP operates within the market activation plan under the market roadmap and governance set by the Market Engagement Lead.

This role supports activation execution through local enablement and operational follow-through.

Primary Responsibilities

• Local demand coordination capture and clarify user needs; document user stories and feed into established intake/governance mechanisms.
• Execute local activation tasks support deployments by coordinating local activities (readiness checklists, stakeholder touchpoints, data preparation) in line with the activation plan.
• Business readiness & training organize and deliver user training, demos and materials; support onboarding and sustained usage behaviors.
• Hypercare and issue triage provide first-line support during rollout/hyper care; manage issue logs; liaise with IT run/support and product teams to resolve problems.
• Adoption monitoring track basic adoption/usage signals and user feedback; escalule risks, adoption barriers and unmet needs
• Risk & compliance follow-through ensure local training, access and documentation steps are completed; maintain evidence of local approvals/training where required.
• Continuous improvement act as ‘eyes and ears’ in-market; collect pain points and best practices; contribute to reusable playbooks and FAQs.
• Act as the Designated Point of Contact towards local authorities, while connecting to (and mobilizing) the relevant regional and global teams

Measures of Success

• High-quality readiness and training execution leading to smooth go-lives.
• Fast, effective hyper-care triage and resolution pathways.
• Sustained utilization of deployed capabilities and clear feedback loops to product teams.
• Complete and accurate local compliance documentation/tasks for deployments.

Qualifications & Experience

• Typically 5+ years’ experience in technology-related roles (business analyst, implementation specialist, digital project coordination) in a regulated environment.
• Familiarity with commercial digital platforms (CRM, content tools, BI dashboards) and AI; ability to learn configuration/admin basics.
• Strong organizational skills to manage training schedules, issue logs and deployment tasks; basic agile familiarity is beneficial.
• Strong communication skills; confidence training/supporting end users and translating between business needs and technical updates.

Required Skills

Benefits Management, Benefits Management, Business Analysis, Business Process Improvements, Business Requirements Analysis, Communication, Computer Science, Customer Needs Identification, Data Feeds, Governance Management, Implement Training Programs, Information Technology Management, Organizational Readiness, Partner Relationship Management (PRM), Process Training, Product Demonstrations, Program Management, Safety Measures, Service Provision, Stakeholder Relationship Management, Strategic Alliances, Strategic Planning, Strategy Deployment, Training Delivery, User Acceptance Testing (UAT) {+ 2 more}

Employee Status

Regular

Relocation

Domestic

VISA Sponsorship

No

Travel Requirements

10%

Flexible Work Arrangements

Hybrid

Shift

1st - Day

Valid Driving License

Yes

Hazardous Material(s)

NA