Sr Specialist Software Engineering (ServiceNow Discovery & MID Server)

AT&T; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

AT&T is seeking an experienced MID Server Administrator to support ServiceNow MID Server operations across Windows and Linux environments in a global 24x7 setup. You will ensure health, connectivity, and reliable job execution for Discovery and Orchestration use cases.

The role requires strong troubleshooting skills, scripting ability (PowerShell or Unix shells), and experience handling proxies, TLS certificates, and incident/change processes. Rotational shifts apply.

Qualifications

• Hands-on experience administering ServiceNow MID Servers in enterprise environments.
• Experience supporting ServiceNow Discovery and Orchestration that rely on MID Servers.
• Strong troubleshooting across Windows/Linux, networking, proxies, TLS/certificates.
• Scripting capability using PowerShell and/or Unix shell for automation.
• Ability to work in an operational environment with incident response and change coordination.

Responsibilities

• Install, configure, harden, and maintain ServiceNow MID Servers on Windows and Linux.
• Administer MID Server configuration, including capabilities, schedules, and baselines.
• Support Discovery and Orchestration with MID Server health and reliable job execution.
• Monitor and troubleshoot ECC Queue, MID Server status/heartbeats, and integration performance.
• Perform MID Server upgrades, patching, and lifecycle management with testing/rollback.
• Configure MID Servers in proxy-based networks, including authentication and connectivity diagnostics.
• Implement secure connectivity using TLS and troubleshoot certificate-chain issues.
• Manage certificate lifecycle on Windows/Linux (install/import, renew, rotate, trust stores).
• Develop runbooks and SOPs, and participate in incident/problem/change processes.
• Drive operational improvements through automation and root-cause analysis.

Skills

MID Server Admin

Discovery support

Orchestration support

ECC Queue troubleshooting

Proxy connectivity

TLS/certificates

Automation & runbooks

Incident/change coordination

Documentation discipline

Tools

PowerShell

Unix shell scripting

Job description

Key Responsibilities

• Install, configure, harden, and maintainServiceNow MID ServersonWindows and Linux.
• Administer MID Server configuration includingcapabilities, schedules, load distribution, and standard build baselines.
• SupportServiceNow Discovery and Orchestrationby ensuring MID Server health, connectivity to targets, and reliable job execution.
• Monitor and troubleshootECC Queueprocessing, MID Server status/heartbeats, and integration performance issues.
• Perform MID Serverupgrades, patching, and lifecycle management, including testing/validation and rollback planning.
• Configure and support MID Servers inproxy-based network environments, including authentication, allowlisting, and connectivity diagnostics.
• Implement and maintain secure connectivity usingTLS, including troubleshooting handshake/certificate-chain issues.
• Managecertificate lifecycleactivities: install/import, renew, rotate, and update trust stores/keystores on Windows/Linux.
• Develop and maintain operational documentation (runbooks, SOPs) and participate in incident/problem/change processes.
• Drive operational improvements through automation, standardization, and root-cause analysis of recurring issues.

Required Qualifications

• Hands-on experience administeringServiceNow MID Serversin enterprise environments.
• Experience supportingServiceNow DiscoveryandOrchestrationuse cases that rely on MID Servers.
• Strong troubleshooting skills acrossWindows/Linux, networking, proxies, and TLS/certificates.
• Scripting capability usingPowerShelland/orUnix shell scripting (bash/sh)for automation and diagnostics.
• Ability to work effectively in an operational environment (incident response, change coordination, documentation discipline).

Required Skills (Primary)

• ServiceNow MID Server Administration
• ServiceNow Discovery support
• ServiceNow Orchestration support
• ECC Queue monitoring/troubleshooting
• Proxy configuration & connectivity troubleshooting
• TLS and certificate installation/renewal/rotation

Preferred Skills (Secondary)

• Linuxadministration
• DevOpsconcepts and operational automation practices
• Site Reliability Engineering (SRE)concepts (availability, incident/problem management, reliability improvements)
• Network and Internet Securityfundamentals
• Exposure toPublic Cloud Security Architectures
• Exposure toKubernetes
• Exposure toAWS (Amazon Web Services)andGoogle Cloud Platform (GCP)
• Familiarity withEdge Computing Architectureconcepts

Work Environment / Additional Information

• MID Server environments spanboth Windows and Linux.
• Integrations operate in environments requiringproxy usageand ongoingTLS/certificatemaintenance.

Shift Requirement

• Must be willing to work in rotational shifts supporting a global 24x7 environment.
• Participate in on-call rotations and major incident bridges as required.

Weekly Hours

40

Time Type

Regular

Location

Bangalore, India, Hyderabad, India

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.